Frame in new walls to enclose a den with a door and closet. After semi-completion, we offered to do final sanding and noticed the imperfections in drywall and frame of door. We had the owner, Kurt, over to review our concerns, and although we agreed too quickly on the final price - it did not adequately reflect the changes nor the quality of work and the substitution of materials.
A small job is never that – it always leads to repeat customers and referrals if the price is reflected fairly and work is done correctly!
I see now why more people DIY!
- Company Response
It is unfortunate that this client chose to do an on-line review before asking us if there was anything we could do?
We addressed all their concerns and offered to return to finish the balance of work.
The owner said he wanted to finish it himself and would rather have a discount.
We met on site and they were offered a discount. They agreed to the new discounted balance.
We did everything that was asked for and the clients were treated in a professional manner throughout this small project.