Back, front and side interlock
In 2013 and 2014 I had sunrise complete extensive work at my house. It looked stunning. While the backyard held up the front has shifted. While under warranty I emailed and called but of course no response. Last year a section of the back yard had sunken and I had a leak in my basement near where the patio had sunken. I called/emailed to have them provide a quote to fix and no answer after repeated attempts. Again this year I called to get an estimate on some other work and no response. I have been told that they are out of business. Whether that is true or not that don’t stand behind their work. Most companies would respond to previous clients to maintain their reputation. These guys don’t care.
- Approximate cost of services:
- $27,000.00
- Company Response
Hello Amanda, I do want to apologize for your frustration. I have only received one call from you, which I did try and return the call, and did not receive any response. You contacted me to get a quote for sealing. As we discussed back in 2013 we do not offer those services, which is why I did return your call. We do care about our clients and our reputation. My patio is not the cause of your basement leak. But if I was informed of this issue I would have quoted you for it and whatever other repairs. Thank you.