Sunrise Landscape & Design

Interlocking Stone
126 Robinwood cres Milton ON L9T 2C3
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Interlocking Stone
Sunrise Landscape & Design
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80%

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Reviews by rating (past 12 months)

Reviews for Sunrise Landscape & Design

Average customer rating:
8.4 10 (43 reviews)

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Sana Z.
Sana Z.
1 review Milton, ON
6/10

Patio and Backyard

Last summer we got patio and backyard work done with Sunrise. The team did a really nice job and we were happy with the work. A year later, the front steps have settled it seems and left a few cracks in the concrete. We've tried to get in touch with the company and left couple of voicemails over a span of a few weeks and no one has returned the call. We were hoping this would be a quick fix but it's really disappointing that they have not got back to us considering the 2 year warranty. It's a shame because I would've recommended them to others as well.

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Amanda in Burlington
Amanda in Burlington
1 review Burlington, ON
5/10

Back, front and side interlock

In 2013 and 2014 I had sunrise complete extensive work at my house. It looked stunning. While the backyard held up the front has shifted. While under warranty I emailed and called but of course no response. Last year a section of the back yard had sunken and I had a leak in my basement near where the patio had sunken. I called/emailed to have them provide a quote to fix and no answer after repeated attempts. Again this year I called to get an estimate on some other work and no response. I have been told that they are out of business. Whether that is true or not that don’t stand behind their work. Most companies would respond to previous clients to maintain their reputation. These guys don’t care.

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Company Response

Hello Amanda, I do want to apologize for your frustration. I have only received one call from you, which I did try and return the call, and did not receive any response. You contacted me to get a quote for sealing. As we discussed back in 2013 we do not offer those services, which is why I did return your call. We do care about our clients and our reputation. My patio is not the cause of your basement leak. But if I was informed of this issue I would have quoted you for it and whatever other repairs. Thank you.

Rui from Mississauga
Rui from Mississauga
2 reviews Mississauga, ON
0/10

2yr warranty is a hoax! You'll never get them back once they're gone

These guys give contractors a bad reputation!

I contracted Sunrise to lay interlock pad and construct cement stairs capped with flagstone in May 2017.

-Work started 2 months after the original promised date, they kept stringing me along and giving me every excuse possible. They're quick to sign contracts and collect deposits.

-I brought to their attention white resin markings on the coping after the install, they told me it will be gone after the winter. I called them in the spring to advised them it was still there, they told me it's the stone company's problem and they're not responsible for changing it. It will cost them 1/2 day of labor to change it. They've washed their hands of it. I've reached out to the stone company and they're addressing the issue. Allan at Oaks has been great to deal with and will be sending someone to acid wash the resin.

-My cement stairs has sagged to one side by 2 inches and several flagstone pieces have come loose. Will and Gary fail to do anything about it, they won't even return a call!

-I was left to deal with badly damaged grass and several damaged sprinklers heads (I even marked them). I was told they would be back to put top soil on the grass, they never came back.

These guys talk about being in business for 30 yrs, but up until recently the dad was running the company. The son's now run the business and obviously can care less about customer service.

Several people complain about the same issue, these guys will not answer calls, txts or emails to address problems or warranty issue. They also don't have a physical address. All reasons to avoid this company and save yourself the headache and disappointment.

UPDATE:
Will decide to call me after seeing this review and wanted to stop by to have a look at the work. He claimed he wasn't going to leave me hanging and would fix what's necessary. It was short notice and I couldn't be home at the time of his visit. He showed up with another person, looked around and left. This was a month ago, no replies to txts or returned calls since.

Disappointed but yet not surprised.

1 of 1 people found this review helpful.
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Maxine from Milton
Maxine from Milton
1 review Milton, ON
6/10

Backyard

I hired sunrise last summer to completely overhaul my backyard. They did a good job, and gave great suggestions on colour, planting etc...
Fast forward to this spring and I have being trying unsuccessfully to get in trust with sunrise. I have been told by a former employee that sunrise is no longer doing any residential work and are focusing on commercial only. I’m only trying to have someone from the company respond to me and let me know if my 2 year warranty will be valid. Please sunrise call me back or provide me with a number where I can be assured you will honour your commitment to your customers. Thank you

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Company Response

Hello Maxine and thank you for meeting with me yesterday. I completely apologize once again for the misleading information you received about us. It's truly sad that some contractors and former employees have to result to lying and deceiving people to find work. As you know, my family has been in the landscaping and interlocking business for over 30 years now, providing excellent services to both residential and commercial properties all over the gta and halton region. And we will continue to provide those excellent services to both residential and commercial properties for another 30 years. Thank you once again for your patience and allowing us to take part in quoting the front of your home.

Duh
Duh
2 reviews Milton, ON
4/10

Patio

Hire at your own peril.
great sales team, As you will probably pick up from the various reviews the sales agents are great. but their work and business motto and professionalism leaves much to be desired. Confirm warranty, and what it entails . suggest visit a few work sites they have completed to make an informed decision-both good review and not so good reviews. Also discuss Dispute resolution and have it documented in case there are disputes.
No I am not an employee of Sunrise nor have I ever been an employee

Review has 1 previous version
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Company Response

This review is not one of our customers. It is a former employee who no longer works for us.

Kevin Self from Oakville
Kevin Self from Oakville
4 reviews Oakville, ON
10/10

Landscaping work (armor rock and large flower bed)

We recently had some work done to add armor rock to our front yard and along our driveway to act as a low level retaining wall and to have a large flower bed built. The sunrise crew were outstanding in their work and we are very pleased with how it turned out. The price was within our expectations for this type of job. They completed the job in 2 days, and the finish and cleanup was very professional. We worked with William who was fantastic to work with on this project. Thanks for a job well done. - Kevin and Cindy

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Company Response

Thank you Kevin and Cindy. It was a pleasure working for you.

Debbie K.
Debbie K.
2 reviews Nobleton, ON
10/10

SUNRISE LANDSCAPE AND DESIGN IS #1

I came across Adrian from Sunrise Landscape and Design in March when I attended a home show. Adrian came out to give me a quote for all of my landscape work. Adrian was very pleasant professional and knowledgeable. I did receive quotes from other companies and I have to say Sunrise’s price was definitely within my budget. Adrian knew I was a widow and knew that I needed to hire somebody that I could trust that would take care of me. Adrian promised me he would take care of me like he would his own mom and dad. I cannot tell you, Adrian did that and then some. The whole crew were fantastic from beginning to end. The excavation of my back yard and front yard was extremely challenging for them as there were very large roots from trees that gave them a run for their money. They brought in a very large hand saw and had to remove them manually! They went above and beyond the call of duty but they continued and ensured it was done right! All of the crew were so pleasant and so reassuring throughout the whole process. They were all so experienced from the excavation to the installation. I was also worried about my two neighbours. They had to remove some stones/landscaping of one of my neighbours. They ensured me they would fix it all to 100%. They did! They were so neat and tidy it was unbelievable. The end result was fantastic! I give them a score of 10. Thank you very much Adrian and all of Sunrise crew. I would definitely recommend them to anybody.

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Company Response

Hi Debbie!
Thank you for taking the time to put up a review of your experience with us at Sunrise Landscape and Design. It was a pleasure working on this project "with you" and we're very pleased to hear that you are happy with the work that was done...

Thanks again,
Adrian and the Sunrise crew!!

Nicole in Mississauga
Nicole in Mississauga
1 review Milton, ON
10/10

Very Happy Customer

We are return customers to Sunrise Landscape and Design. We had our first house completely landscaped (front porch flagstone, front walkway and backyard with interlock) we were very satisfied with the work and lived there 5 years with no issues. Access to the backyard to the backyard was tricky as this was a townhouse, but Sunrise had no problems completing the project with limited access, and was very respectful of our and the neighbours property.

We have had Sunrise return to our new home. They completed a front walkway and flagstone porch, and gardens. They will be returning this summer to complete our backyard project.

We were very happy with the customer service and the time taken to explain everything and offer great design advice.
We would highly recommend Sunrise.

Thank you Sunrise team for the great work.
Nicole and Steve

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Company Response

Hi Nicole and Steve!
On behalf of the Sunrise team, I would like to thank you for taking the time to write such a positive review about our services!
It's been a pleasure working for you guys and looking forward to coming up with something unique for the backyard as we discussed in the fall!

Thanks again,
Adrian Ortisi
~Sales Manager
647-207-0719

Dino
Dino
3 reviews Mississauga, ON
10/10

Second Time was a Charm

They did such a great job on the front driveway (see earlier review) that I had them finish our back Patio. I would "Highly Recommend" Sunshine Landscape & Design. The team was Fast, showed amazing craftsmanship and professional to deal with. Adrian will come out and listen to your ideas, but with his expansive experience and artistic eye, it will turn your good idea into a great project. Thank You all for the fantastic work.

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Company Response

Hey Dino!

Thank you once again for taking the time to put up such a great review on your experiences with our services.
Very much appreciated!! Hope you're enjoying the new patio.

~Adrian
647-207-0719

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Sunrise Landscape & Design

Sunrise Landscaping & Design provides efficient, high quality service to a wide range of clients from residential properties to multi family dwellings. We are a %100 locally owned company and have resided in Yorkton for over 44 years. Since that time Sunrise Landscaping & Design's reputation and size has steadily ...
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