I recently decided to finish my basement and take advantage of the retrofit grants. One of the recommended items was the installation of an HRV (heat recovery ventilator). I had 5 HVAC companies come out and give me a quote for the install. These companies seemed to focus on upselling with unnecessary equipment rather than focusing on the concerns I had about my project and home HVAC system in general. I then found Phil from Luxair and had him give me a quote. WHAT A DIFFERENCE!
First and foremost, Phil displayed what every other contractor lacked. He was punctual, patient, helpful and honest. Phil also pointed out that some of the recommendations that had been given by previous contractors did not meet code. When I had all the information I needed, I felt as though Phil really cared about getting me the best value for my budget and ensuring that all the work would be done properly. All I can say is that it ended up reflecting in the work!
We scheduled in a time for the install, but unfortunately the HRV manufacturer did not have the required unit when Phil went to pick up the unit. Before I could even say anything, Phil mentioned that he had taken it upon himself to phone the manufacturer to ensure they compensate me with an upgraded unit. He phoned me the next day and we booked in a new time to install the upgraded unit.
Phil arrived on time and ready to work. He went over what he would be doing that day to install the HRV and began the work. When the unit was installed, Phil left the area even cleaner then he found it. He then checked and re-checked the work a few times to ensure that everything was working the way it should be. At the last minute, I asked him to do some of the work he had recommended when he came by to give me the initial quote. He did not get angry or irritated; instead, he seemed relieved and happy I had decided to follow his advice. He came prepared! He got his tools and material and went right to work! All I can say is that the workmanship was PHENOMENAL! Phil takes pride in his work and it shows. His recommendations were spot-on! Everything he recommended made sense with the layout of the basement reno.
If you’re looking for a contractor that is punctual, honest, patient, helpful, understanding and takes pride in what he does, Phil from Luxair should be your pick. I would recommend Phil to anyone and will not be using anyone else when future HVAC work is needed. In my opinion, Phil should be featured on the T.V. show: Holmes Inspection!
Great job, Phil!