Joel from Airco was great! My experience with this company was 5* from leaving them a voicemail on a sunday night, receiving a phone call first thing monday morning and to our relief being scheduled in for servicing our heat pump (which had stopped working in 32 degree weather) the very same day. I received 2 phone calls, one from the office and one from Joel, to let me know that they were running slightly behind. Joel was pleasant and knowledgeable and extremely patient with all of my questions. What I appreciated was that Joel was not just focused on my heat pump. Some companies would just come and fix what YOU ask them to (but obviously we are not the experts) - Joel pointed out potential hazards and investigated. My overall feeling with this company is that I can trust them and that no question is a dumb question to them. Our furnace is due for a clean in the spring and I am confident that I won't need to contact anyone else but Airco! Thanks Joel!
- Approximate cost of services:
- $420.00
- Company Response
Joel thanks you for your kind feedback and I thank you for recognizing our efforts in keeping you up to date. We really do try our best to ensure communication and education are at the front of what we do every day. Keep in touch!