I had Stewart Roofing re-roof my typical Barrhaven home in November 2016. Here is my review.
Of the 3 estimates I obtained Stewart Roof was the most expensive but I was looking for a professional, quality job and did not mind paying for it.
They replaced my skylight with a new skylight that was obviously too large for the opening. Strangely they did not mention anything to me, I guess they were hoping I would not notice it? I had to call the salesman who came back and agreed it was the wrong skylight. A new skylight was ordered and installed several weeks later!
They forgot to install the rain channels as documented in their quote and that are apparently required for warranty to be valid. They came back and installed the rain channels but didn't locate them properly so now whenever it rains the water simply goes past the rain channel onto the shingles.
They left lots of old nails and roofing material on the roof which became visible in the spring after the snow and rain had a chance to push the debris down the roof to a viewable area.
My roof leaked just 2 weeks after installation (a Saturday night)! This caused the ceiling and wall drywall in the area to become completely soaked. To their credit they did come back on Sunday morning and coated the area with several tubes of caulking to stop the leak. On Monday, I spoke with the foreman for over an hour who then proceeded to try and blame me for the leak and wanted me to pay $200 to correct the issue (yes this is on top of the $8200 invoice). I obviously refused and decided to take it higher up the chain. I talked with the owner and let him know my concerns about the quality of the installation of my roof. He eventually agreed to come back in the spring to correct the leak properly. During the spring repair job one of the workers carelessly drove over my lawn causing an 8 foot long indentation on the grass which had just been covered with top soil and seeded.
My warranty information was very difficult to obtain. I had to send several emails and make several phone calls before I finally received my warranty information. Over 9 months after installation!
In the end I have essentially lost faith in Stewart Roofing. I declined their offer to repair the drywall and damage to my lawn. Based on what I experienced, the poor workmanship, communication and horrible customer service is definitely not what you would expect from a company like Stewart therefore, I would NOT recommend this company or use them in the future.
- Approximate cost of services:
- $8,200.00