Very disappointing experience. First the made an error on the quote resulting in an increase of $1000. Then on the day of installation at the last minute the company called to cancel (after I had already taken the day off work). The next day they did actually show up but only completed a small portion of the job. They then had to reschedule for the following week. Finally the job was completed but honestly does not look great. Then when I inquired about the rebate process I was informed that they would have needed to take pictures before they started. How nice it would have been for them to tell me this when they came to give me a quote... Will never use this company again and would never reccomend them to anyone.
- Company Response
Hello. I am disappointed in reading your review. We take our customers opinions very seriously. That being said I need to make several clarifications on your review that are inaccurate. There was not an error on your original quote. The storm door was not included on the original quote, there was an increase of $625 not $1000 as stated. The storm door was never on the original quote, I'm not sure what you would expect from a company when a door is added after the fact. Second, you are correct on our crew having to leave the site when they originally came. Both installers were extremely sick and couldn't continue that day. I called you and apologized and told you that we would have it installed on Tuesday guaranteed. I understand the frustration on your end, however, having a crew get sick on site is not something we can control. I explained the situation over the phone directly and you were fine with the solution. With regards to your comment on it not looking great, this is the first we are hearing of this! While on site you made several comments on how good it looks? Lastly, regarding the rebate, we include rebate information will all of our info packages. We could still look into this for you if you had a picture of the window and door and possible still apply for the rebate.
Again, it makes me upset that you feel the way you do about your experience with our company, however, I will defend our reputation when several statements made are untrue and especially when we finish with a job and you explain how nice it is and how happy you are only to go on line and write something like this.
I am always available to discuss this in greater detail and hopefully come to a place where you feel better about your experience. Please feel free to contact me at any time.
Capitall Exterior Solutions