Reliance The Furnace Company Edmonton

Reliance requires your furnace to be inspected to keep the warranty which is fine. I has my service call come out of January 9th 2017. After Tech finished up and left I could smell gas. I phoned atco to come out and they traced the problem to the control valve. I had called reliance at 5pm after calling atco I had a 20 minute wait time. The gentleman I was talking to booked my appointment for 7pm to 11pm window. At 11:20 I phone reliance again because no one showed up. They stated they lost appointments. They were suppose to call back with an update never did. I had to call in again. The lady I talked to told me I have to wait till 7am to get a tech to show up. After I told her this is ridiculous she booked me in for a window of 12am to 7am. So I hope one day reliance shows up again. I will be cancelling my monthly payment plan and looking to a new company.