Reliance The Furnace Company Edmonton

We contacted Reliance directly (i.e. not via Costco), after reading all of their positive reviews on HomeStars. Chris from Reliance came out to provide a quote. He was thorough and extremely knowledgeable, and answered all of our questions.

Bryce from Reliance came out to do the installation. He was very friendly, polite and knowledgeable. Although he arrived a bit late, he was apologetic and said that we could certainly mention his late arrival on our HomeStars review, which I think speaks to his integrity. The only hiccup we encountered was that a couple days later we noticed a screw was missing on the unit’s casing, causing a bit of outside noise from the unit’s vibration. We contacted Reliance and they sent someone out the next business day to resolve the issue. We were impressed with the company’s professionalism and responsiveness. Additionally, the City of Edmonton’s subsequent electrical inspection (takes about 10-15 minutes) also passed without issue.

NOTE: Many reviewers have indicated that they booked Reliance through Costco. However, if you are a northeast Costco customer, they will send out a different company. We were completely unimpressed with this company, who missed our service appointment, despite the fact that they had confirmed it with us twice. In my opinion, if you can’t get the sales right, then what confidence can I have in your servicing? Against our better judgment, we scheduled another appointment with them. The sales consultant was far less knowledgeable than Chris from Reliance and the quote for the exact same unit was significantly higher, even when the Costco cash card rebate, etc. was factored in.

It made our decision to go with Reliance all the easier and we could not be happier!