We used AirZone for a new furnace (boiler) installation, based on their excellent reviews. The staff were helpful and responded well.
However, the furnace, in our opinion, was a lemon. It didn't work. There were major problems including with the mother board. We had to call numerous times for repairs, right from the time of installation. We asked for the furnace to be replaced with one that actually worked and was reliable, but this could not be done.
Despite having purchased an extended warranty, most of the parts were not covered. Ultimately, after spending a lot of money for repairs, we just gave up after 3 years, and purchased a new furnace, through another company, which has been working fine. The AirZone furnace cost us about $8000, and the repairs, and additional electrical costs for space heaters when the furnace was broken, cost us a few thousand more.
This was not the service we expected. This furnace didn't work right from installation. The response we received from the owners, in our opinion, was unacceptable - they did not stand behind this product.
We would not recommend, nor use AirZone again..
- Approximate cost of services:
- $11,000.00