We arrived in Toronto with a rug that had been packed up in poor shape- cat pee, child debris, etc. Five Star arrived to collect the rug, took it away, cleaned it and returned it, unrolling it (difficult job) where we wanted it. The rug was very clean, and they promised they had removed all traces of cat urine, and treated it with something to help protect it. Unfortunately, the cat did not agree, and went back to peeing in the same spot and scratching it up, so we had to retire the rug to the basement for its own good. But Five Star were very professional about it.
- Approximate cost of services:
- $500.00
- Company Response
Thank you Ms. Caalin for sharing your experience and feedback for our services . We are sorry to see that your cat did not co-operate to keep your rug clean. Your feedback and review of our services always well taken and try to improve on daily beses as well. It is our mission to make every single customer with different expectation happy and satisfied with our services. Thank you and looking forward to do more business with you in future.