Sewer backed up, called Rick, he was busy but returned call right away. Booked appointment for the next morning. Ran a little bit late, but got there.
Snaked the line a couple of time, it started draining, but not very smooth, something else was going on. For a small extra charge, he sent a camera down the line, Voila, there was a face cloth lodged inside the pipe, Someone accidentally flush it down the toilet. Not easy to retrieve or push out. He spent time and worked at it, and finally retrieved the face cloth. the line flows freely now.
I had some other plumber snake the line before a while back, managed to clear it enough to drain, but never flow smoothly, and then would back up again. This time with Rick, I know the line is clear for sure, and also found out the condition of the line. The possibility of tree roots or collapsed line always cause me concern.
Total time spent to find and get the face cloth out 3 hours. It cost me, but I'm happy to pay for a job well done. He was polite and patient, explained the steps and situation, reasonable rate. I won't hesitate to call him again if I run into other plumbing issues in the future.
- Company Response
Not usually difficult to remove, but this one did its best to elude us. I was surprised that someone else had told this customer they had a tree root problem when there were no tree roots recovered on the cable, and of course the video inspection and confirmation showed the line did not have tree roots anywhere. I am glad we were able to resolve this problem and give this customer some confirmed information about what was going on rather than guessing like some other service people seem to do.