We were in Calgary when we learned that the basement of our house in Edmonton had flooded. We raced to Edmonton and Brett arrived at the house shortly after we did. It was a little after 6 and he'd come from another job. He was friendly and professional and I really appreciated his willingness to answer my questions and generally explain to me why he was doing what he was doing. Friends recommended Edmonton Emergency Plumbing and Drain Cleaning to us and I would definitely recommend them to others
This was definitely an unusual situation that required persistence as access to the plumbing was challenging. Brett has always been great at explaining the process the whole way through to customers that like to be more involved ~ we really appreciate the review.
Brett came out early on a Saturday morning in a blizzard and had the problem fixed within an hour. He was personable, pleasant around children, professional, and offered great advice for the future of our old pipes. Excellent service — would highly recommend.
We definitely appreciate that our service staff drive carefully on days like this.
Thanks for letting Brett know he did a great job.
I asked for an intitial quote on my industrial washer plumbing water supply line to be connected to my main water supply line. But instead they connected it to another line that is off my water softening supply tanks which goes empty everyday now and I have to manually fill it now each day. When I initially got the job done Rick tried to charge me more then what was quoted and when I told him about this issue he told me to go find another plumber. I will never use Rick’s company ever again.
This was a difficult situation where the customer was giving us a significant amount of resistance on the initial quote, but we went ahead and accepted the job against our better judgement.
We utilized two staff members with 20+ yrs experience in the Plumbing trade in North America and Europe. They completed the work as outlined for the customer and as directed and accepted by the customer.
This customer questioned and insulted the competency of our staff, and we will not be sending them back under any circumstances.
Brett was quick and efficient. He was also very personable when talked too. I would recommend and use this company again.
We are really fortunate to have people like Brett working for us ~ thanks for your recommendation :)
What a life saver Brett and Edmonton Emergency Plumbing is. Despite This Old House, years of hard earned saved pennies and caringly fixing by Pops, there was no choice but to fix the inevitable. Despite Other Places suggesting full blown renovation, Brett came in assessed the situation and gave a decent price and advice. Finishing the job well below the estimated time, everything was up and running and gave great parting advice. Really, really appreciate your help Brett. Finally fixed This Old Tub that my late father hesitated over the years because he knew what it would take, the walls were moulded to hell but he saved the dollars and caulked and duct taped the hell outta everything. This Tub goes down as historic comedic gold. Really enjoyed the friendly professionalism as well. Keep up the great work.
Definitely a challenge for us, and several other companies did not want to tackle it. Let us know if you are going to go ahead with renovations in the future ?
Not just for emergencies. Pleasant and competent plumber. Work done in a timely fashion for a reasonable price. Personable staff. I highly recommend this company.
Although we maintain a schedule that allows us to respond to problems right away, we can still help with lots of other things.
Thanks for pointing this out for someone that might otherwise not have tried us.
I had some issues with the washing machine overflowing the drain. Called Rick at noon at by 2 pm the problem was solved. I didn't shop around for better prices. I only read some reviews from homestarts and I wasn't disappointed. I think I was charged a fair price for the speed of response and the 30-day warranty of their services. Thanks.
Having recently spent a considerable amount of time finding an electrical and drywall contractor to do some smaller jobs for us in our own home, we can certainly empathize with the difficulties in finding services when you need them.
Thank you for letting other customers know you had a positive experience.
Kitchen drain hot water jetting...the process took a bit of time. Drain cleaned and working at the end of this.
This was a mature property with galvanized steel plumbing. Customer had another company out to auger line but they were unsuccessful and recommended jetting. Very tidy house and owner was particularly concerned about cleanliness ~ we don't like to make a mess because then our staff get dirty and they don't like that either. Thanks for calling us ?
I've been using Edmonton emergency plumbing for years now to take care of my larger and emergency plumbing issue on my revenue properties. Rick is alway lighting fast to respond and the service is excellent. When I follow up with tenants on how the service call when, it has always been positive. Thanks again Rick for your great work over the years.
We've worked with a number of property owners from outside the Edmonton area who rely on us to look after their tenants when there's an emergency. Our staff takes their responsibilities seriously, which is why many of them have used us for several years now.
Great results. Guaranteed work. Realistic pricing.
We know how difficult it is to find someone good when you need help. We've actually gotten emergency calls from the Dean of Trades at NAIT and the Premier of Alberta (they were both fabulous customers, by the way)
Plumbing, heating and drain cleaning are not rocket science. We have real people answer the phone you can actually ask questions. We do our very best to be on-time without cutting corners on a previous appointment, and dealing with challenging traffic conditions. We have great service specialists who truly enjoy helping people so they can go home happy at the end of their day to their families.
We'll do our best to look after you and treat you right. Give us a call today 780 220 4337 to discuss anything you need help with.