Replacing cracked cartridge in Frost-free hose bib
I had called to repair a leaky frost-free hose bib, and I actually took it
apart and realized there was a crack in a replacable cartridge. I initially
called a plumber to fix it and he quoted a rate of around $100 to $180, but he wasn't available to come in the date I requested so I called Mr. Swirl. The Mr. Swirl plumber needed extra parts so he went to the plumbing supply store (the time to and fro I thought was excessive). The time to install was less than 15minutes. I was charged a grand total of $468. I have talked to a professional plumber I know at work and he explained this situation to a building inspector friend of his. Both had agreed that a reasonable cost should be no more than $150 to $200. I will not use this company again and have filed a complaint to the BBB.
- Approximate cost of services:
- $468.00
- Company Response
Hi Tony
Thank you very much for your feedback.
I would very much like to clarify any concerns you are having.
Have you tried contacting us before you proceeded to Home Stars or the BBB? I would really like to have the opportunity to discuss this with you. Can you please email me at customerservice@mrswirl.com? Thank you for your time.