Mersey Heating And Air Conditioning

Mersey's (Mussana) visit on Tues. June 7/22 for the yearly routine maintenance of my Air Conditioner was excellent. Spotted a problem which will eventually need unit replacement ( after 15 years). Will now know what to look out for as unit ages further.
Thank you.

My furnace began to give out two weeks ago. I was a customer of another company for many years and had the furnace servicedeach year along with the A/C unit using a monthly plan. My furnace shut off 11 days ago and when the technician came she told me that the problem was with the limit switch. She fixed the problem but did not order a new switch. A week later the furnace once again quit. Her fix had been a temporary one. A second technician came and also said that the problem was with the upper limit switch, that shuts off the heat if the plenum gets too hot. This is a safety concern. He ordered the part and said it should arrive in a day or two. One day later the furnace once again failed but the part had not arrived. A third technician arrived and said when when the switch arrives to call. It arrived the next day but the technician could not arrive to replace the faulty one.

I decided to phone Mersey Gas, to get a quote for a new furnace, A/C unit and hot water heater as a package. I phoned my heating contract company to see if they would match the price Mersey was giving me and they told me they could not. As a result I decided to purchase the 3 units through Mersey Gas.

I checked and found out a crew could arrive the next day so I would only deal with one cold night. Fortunately for me I have a radiant heat fireplace insert that kept the house fairly warm overnight, only dropping to 65F

The crew who arrived, Stephen, Adam and Shane arrived at 8:30 am as was quoted and did an amazing job installing the 3 units. I am quite skilled in many facets of installation but not in installing such units. I checked out their work over the six hours they were in my home and as extremely pleased with the workmanship and professionalism shown. I would highly recommend this crew if you ever need a furnace, A/C or hot water installation.

Thanks Mersey for a job very well done.

I had Nick from Mersey come in today and he did a great job explaining and making sure that everything was in good shape.

I use Mersey for my annual furnace checkup. Sam did an excellent job as I expect from Mersey and also made some adjustments to the furnace to improve its performance.

Contacted the company this morning to get the furnace looked at - it suddenly stopped working around midnight last night. They did me a big favour by not only getting a technician a few hours after I called, but also an hour ahead of the scheduled appointment!

Miguel, our tech for today, was very helpful and insightful about what issues were apparent with the furnace and thermostat and replaced what was broken asap. Would definitely recommend this place again for anyone in the Scarborough area.

Thanks again Mersey and Miguel for your quick and efficient help!

Company is resolving the issues with the new furnace and have been following up. The technician was very through and has suggested that another technician look further into the lack of heat

This service call was for an annual furnace checkup. We have used Mersey for over 35 years and have never been disappointed. Sam was on time, courteous, efficient, respected our home and explained everything he was doing to our satisfaction. He was also very personable which made the whole experience enjoyable. We would recommend Sam and Mersey to family ands friends alike.

George is excellent. I know that he’s doing his job. He speaks well and gives advice on thermostat settings. Or comments on a good vs. better air filter. I recommend him anytime!

The team has been exceptional in their service. The customer service team explained the options available. The technician, Zhou, completed the installation and make sure the system is working before he left.