I purchased and moved into my home in Okotoks in October of 2018. This summer we had a pretty major hail storm at the end of July and some heavy downpours in the weeks that followed. During those downpours I noticed that one of my skylights dripped a couple drops onto the kitchen counter. Hubbard Roofing & Exteriors had replaced the roof shingles (not the skylights) on my home back in October of 2017, a year before I bought it as I discovered in the paperwork left behind by the previous owners.
I called them the next day and spoke to Breanne to whom I explained my situation, new owner, etc. and was very pleased with her helpful and kind attitude. She looked up the address and confirmed the install and warranty and promised to have one of her installers call me ASAP. Ben called me the next morning and showed up that afternoon as promised. He quickly found the source of the leak - some caulking had pulled away, and he resealed it and checked the other skylight while he was at it. Very polite and quick to point out to call again if any concerns.
Several storms later and all is well. It is refreshing to deal with a company that stands behind its work and warranty. I definitely will not hesitate to call on them when the time comes for a new roof.
- Approximate cost of services:
- $0.00
- Company Response
Hi Frank,
Thank you for taking the time to write us this detailed review. That is so great that the previous owners left you all the paperwork about your home. We will be sure to share your kind words with everyone involved on the warranty repairs. All the best, The Hubbard Team