I paid to have the detailed cleaning service on a rental property I own. After paying for 8 hours of cleaning between 2 individuals (4 hrs each) no detailed cleaning was done and in fact the only cleaning performed was a very poor job of mopping my floors and appliances. When I called to complain and suggest a partial refund, I was told in no uncertain terms that there are no refunds (this is not stated anywhere on their website). When I said I would use social media to vent my dissatisfaction, the regional manager (Phil) told me he would sue for slander. (Actually, it's libel if it's printed but I digress). Anyways, you can't sue if my statements are true (they are) and besides, who makes a comment like that to a customer??
Phil did offer me 2 hrs of free cleaning which I will never use because if they did a horrible job on 8 hrs of paid cleaning, what would they do with 2 hrs of free cleaning?
Buyer beware! Do not use this company!
- Approximate cost of services:
- $262.00