Working with this company has been very disappointing and stressful. The product is damaged/chipped in several places and was not installed properly. Because the job is incomplete (e.g. pieces, including screws are missing) the glass poses a safety hazard. I've hired another company to complete/fix the job despite having paid in full for the original work, as this company is unresponsive to calls and emails.
Mark, the owner, insisted that we pay before he completed the work. I realize that this was a huge mistake on my part, but he is a bully and insisted that the job was 97% complete, which in the (very) small print of the contract requires full payment. He was generally very difficult to deal with (e.g. rude, unresponsive, didn't show up on several occasions, raised his voice when questioned, left a huge mess). They also damaged our floors and walls. In addition to smashing the drywall, they also drilled an extra 1/2 inch hole in the wrong spot behind the glass (inaccessible for repair) and left it unfilled.
I've worked with three other contractors this year and they have been great. This was is the sad exception.
- Approximate cost of services:
- $10,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?