Basically had to replace galvanized (rusted) piping and water valve inside the property to allow Neptune to install a new water meter. Called several places - multiple times - some never returned my calls, others refused to do the work.
Elie at the Plumbing Expert handled all the details, including parts, labor costs, and appointment, in two short phone calls. Provided excellent counsel while doing the job too (although, I admit, I rejected some of his ideas because I'm not one to upgrade plumbing unless *absolutely* necessary).
Anyway, labor/service costs were reasonable (for Downtown Toronto area). Parts (new valve + piping) were over-priced. BUT for the level of service and speed Elie provides I'm inclined to pay a little extra for his good workmanship and customer service.
One piece of advice for Elie is to be more transparent with prices. Line-by-line costs for each part and service being performed would be better.
- Approximate cost of services:
- $450.00
- Company Response
Thank you for the great review. We answer our calls and always reply to our calls or messages within 24hrs max. We take the jobs other contractors refuse to take because we are confident in our work and do the jobs at a fraction of the price most companies charge. ourparts are calculated at time of install we do not have a flat rate for 100year old homes as sometimes more parts are needed and the pipe sizes were not clear in the pictures we received. We will always recommend to replace galvanized steel pipe as It is not legal in today's code for the safety and health of the public.