Gienow Renovations

Formerly Gienow Windows and Doors
Windows & Doors Installation & Service
Calgary AB T2C 2B6
Write a Review
Write a Review

 Yd from Spruce Grove
Yd from Spruce Grove
2 reviews Spruce Grove, AB
2/10

Outer door

I had a good feeling about this company, after reading reviews, however, that has since changed.
The salesman was very professional and genuine. I was asked to pay 2/3 up front, which equalled $800. I was also told that a swing-out hinged door would cost a little extra, depending on whether or not the installer had to cut into the "header".
The installers were friendly and efficient and completed the tear-out/install within 2 hours. They did NOT cut into the header and I was told that the job was no problem at all. Unfortunately, the interior door trim, chosen by the worker, doesn't quite cover where the old trim was, so I will have to patch and repaint. Luckily, I had planned to paint anyway.
I never received a final bill and was Shocked to see a $1000 charge on my credit card. I have no idea what I ended up being billed for and I had no idea they were about to charge me without first informing me. NOT HAPPY. I phoned the company and left a message with my job order/ph number, etc... and never heard from them. Over a week later, I have called them again and I'm now waiting to hear back.
Very disappointing experience.

Approximate cost of services:
$1,800.00
Was this review helpful?
Company Response

Hi Yd,

We are really sorry that this has happened on your project. Sounds like perhaps we got mixed up on our end when we did the billing! We will get our heads together and somebody will give you a call right away to get this sorted out. Thank you for the kind words and patience, we’re glad that everything else has gone well.

Gienow Renovations by Ply Gem