Excessive price structures, double price when climing a ladder
Moe was the exterminator. This was his 3rd visit. Paid the company already $575 for some carpenter ants and for Mice/Rats maintenance. The call back was for some ants on the ceiling in the garage. The technician Moe ask for $200 for a one time treatment without warranty. The set price was double (carpenter ants treatment was $90 per visit) because he has to clime up a ladder. No warranty because the entire house and garden was not treated which would be close to $1,000.
These exterminators are like lawyers, based on their fee structure. If I would have agreed to it, it would have taken Moe 5 minutes to spray some powder on the area. It takes him more time to write the invoice then doing the actual job.
Money easy earned because they have the license for products not available at the hardware stores.
- Approximate cost of services:
- $200.00
- Company Response
Hi Andreas,
Please accept our most sincere apologies regarding any inconvenience that may have occurred. For the treatments performed at your property, methods, procedures, and prices were explained to you both over the phone and in writing; which were signed by yourself. Your initial carpenter ant extermination was done on May 18th with recommendations to have the entire property treated for the best results. But you decided to only have a spot treatment done and thus we cannot offer any warranty on such treatments where entire structure is not treated, or technician recommendation are not followed. During your second visit for the rat program and carpenter ants follow up, the same points were repeated on the service report, again, signed by yourself. Your third visit occurred on Wednesday July 4th regarding carpenter ant’s infestation localised to the ceiling area, which was not initially treated on May 18th, even though it was highly recommended to you by both our office representatives and Moe himself.
Best regards,
Pestend team