Vinyl Window Pro

My partner and I have been waiting all spring to sit outside in our backyard and barbecue. The new patio doors we had installed by Vinyl Window Pro 2 weeks ago are working like a charm for us! The doors materials are very nice quality and they slide with ease as we come and go in and out from the deck to the kitchen. We’ve had other patio doors that came off the track so easily, but these are incredibly sturdy and solid in the track. It’s going to be a great summer in the backyard with these terrific screen patio doors to show off to our friends.

Vito came and gave us an estimate. Excellent price and he explained the options available and exactly what we were buying. As promised the installers came when they were supposed to for the final measurements. Windows arrived on time and were installed quickly and efficiently ; to the frame, not inserts. Installers were great. After the job Vito dropped by to make sure everything was right and to emphasize that if anything came up to let him know. Advised us to do a walk around after the first rain to look for any changes or concerns. Windows look great and the house looks and feels newer and brighter. I have already referred him to my sister.

We purchased our home last June knowing that it was in need of some serious work to make it ours. This included replacing the original 1987 windows.
After a winter with crippling heating bills, the house being constantly cold despite our best efforts, and the eternal whistling of windows that never closed fully, we bit the bullet and called in companies for some quotes.
Vinyl window pro were the first company to arrange a time to visit, and Jeremy was polite and courteous with me on the phone and in person. He talked knowledgeably about their product, finishes, the installation process. We discussed the size of windows as my husband and I decided to increase a couple to allow more light into the kitchen and to allow for a legal fourth bedroom in the basement. Jeremy explained the additional cost involved with these alterations, the legal requirements for a basement bedroom, and an alternative opening window (that swings in fully like a door and tilts open to allow just air) for the basement that would require less digging and cutting. Jeremy worked it all into a very coherent quote. As they were the first company to quote I wanted to hold off on ordering until I had a few more quotes.

The next few companies that came along all dealt with me well but I kept seeing significantly higher figures on the other companies quotes. One told me that I could not have slider windows in the bedrooms as they did not allow the legal requirements for emergency exit, but would have to pay extra for casement style windows. Another company told me that they would do me a special deal and give me their triple glazing at no extra cost - 9mm of glass. I already knew from Jeremy that with vinyl pro I would be getting 8mm glass in the double glazing so the extra 1mm for the price didn't seem like a deal from them.

Anyway after a couple of weeks of getting quotes I laid them on the kitchen table and pushed it out of my mind. A friend happened to pop over and saw the quotes, she immediately told me to go with vinyl pro. They had 29 windows and 3 doors replaced in their home and used vinyl pro on the recommendation of a friend and neighbors and they all couldn't say enough in praise about the company. That sealed it for me and I gave them a call.

We ordered the windows and asked for installation after the end of May to allow us to complete some work in the kitchen. We dealt with Tisha and Jeremy at this time and could not fault how accommodating and professional they were.
Vinyl pro called about 2 weeks ago to say the windows were ready and we scheduled June 4th and 5th for installation.

They arrived promptly on Jun 4th and immediately began, I left for work and when I returned at 18:15 they were still working away. All the windows were installed they just needed to finish sealing them and the interior trim. The guys asked if they could just keep working to get it all done and I said yes. By 21:00 they had completely cleaned up, and gone. Other than the fact we had beautiful new windows, you would be hard pressed to know they were even on site.

I cannot say enough good things about this company and will recommend them to anyone looking for new windows. When the time comes to replace doors I know I will give them a call.

Huge THANKYOU to Vito, Igor and Sergei for the fantastic work. The craftsmanship and professionalism was outstanding! Smooth as butter from the start. Extremely well organized, polite, and open to discussion. Igor and Sergei are an inspiration! The quality of both the product and especially the workmanship was outstanding. Delighted with the result and would HIGHLY recommend to anyone!

We had our front door/sidelight, master bedroom, 2 upstairs windows, and 2 bathroom windows replaced. Vito was good at explaining our options and pricing. It seemed to be a long time between signing on the dotted line and when the installation happened; but I don't think it was an unreasonable timeline. My first choice of glass for the front entrance wasn't available so I had to make another selection, which I am quite happy with. The installers were efficient yet did not hurried; they did quality work and I love my new windows and front door/sidelight. What a difference to the look of my home, and much quieter too. I just love how my front entrance looks!! I wish I had the installers' names to acknowledge them more appropriately. Good job! The only other comment is it has been a week since the install, and a follow-up call to ensure customer satisfaction would be a nice touch, with or without this review.