Our family was already going through an extremely challenging time, when we were hit with a water damage and mold issue. We had a leak from the terrace going underneath the kitchen and into the garage, that continued to get worse with each rainfall. Originally we had attempted to contact several companies who were not willing to see the issue, or were non-responsive after the initial call, and we were basically left to figure out our problem on our own.
We found Mold.ca on Homestars and we are so glad that we did! They set themselves apart right away. Indira who was very pleasant and understanding, quickly set up an inspection the very next day! Bill arrived on time and was very knowledgeable, patiently explaining to me the entire process and plan, as well as educating me on mold. A detailed statement of work/cost was presented the day after, and Gregg was able to accommodate our urgency by fitting us in within 2 days to do the mold remediation (using eco-friendly and non-toxic solutions!). A step-by-step explanation of the work was explained, as well as the details of the work completed that day. The entire team was very polite, courteous, and professional (Yos, Shaun, Peter), making the experience as painless as possible.
Bill has been so helpful and reassuring during the entire process (guidance, advice, next-steps). He also referred us to a reputable roofer to help resolve the source of the problem, as well as a waterproofer for a separate issue. Mold.ca has showed great compassion and care throughout the process, and is a model company! We will definitely look to Mold.ca for the rebuild once we resolve the source of the leak, as well as any potential future renovations, and would recommend this amazing company to anyone! Thank you so much guys!
- Company Response
Thank you for your kind review. We are standing by to assist you with the rebuild work once the source of the water intrusion is corrected. The Mold.ca Team.