Last night was the second time the technician was two hours late and it was the 2nd time i had to cancel my evening plans because of them. I was a reapeat customer, have given them over 1000 dollars worth of business over the past few months. The appointment was for between 4-6, i even called that day to confirm the time. 6 o'clock arrived with no word from them. i called and they told me he will be by at 7:30. once he arrived he kept saying how he wanted to reschedule the appointment even though it was very important to me to have it connected that night. I tried to get a discount on the service (which i found rather expensive) due to the fact that they wasted my whole evening, they would do nothing for for me. i will not be using them again, I do not recommend them to others. There are so many better companies out there that respect their clients. Cosmo definetly does not.
Steven Flaming
- Approximate cost of services:
- $290.00