Canadian Security Professionals

Alarm Systems
911 Golf Links Road #114 Hamilton ON L9K 1H9
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Alarm Systems
Canadian Security Professionals
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97%

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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
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Best of the Best '22 
Best of Award '22 winner 6 timesBest of the Best '22 Best of Award '22winner 6 times

Reviews for Canadian Security Professionals

Average customer rating:
9.7 10 (230 reviews)

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Private User
Private User
Private User reviews Bath, ON
2/10

Felt bullied

I was told I could move service for free, sold my house and was going to get charged $200 moving fee, cancelled service and charge another year for something I didnt use, refused and they said they would send me audio of verbal agreement to one year, they never sent it and sent my file to collection agency

Approximate cost of services:
$1,200.00
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Company Response

As the review was left by a private user we did a quick check to confirm this was a customer of ours and which customer it is. We were able to easily find the account based on the information in the review. After investigating we found that we did everything we could to help this customer with their situation and the customer has made many untrue accusations in her review. The customer emailed to let us know she will be moving soon and was advised that the new owners could take over her contract or she could pay to relocate her system and to let us know what she would like to do. The customer never contacted us again and never advised us if she had moved out. Her monthly payments started to decline so we called to get an updated payment method and the customer advised us she moved already and just wants to cancel so we let her know we can send her a final invoice to pay off the contract since the system is now at her old home that she has no access too. The customer insisted that she was told that she was initially signing a one year contract and that if she moves it would be free. We advised her this is impossible as our shortest contract is a 3 year term and she signed all the paperwork showing it is a 3 year term but we would pull the call to double check as she insisted on it. Management pulled the call and emails between sales rep and customer and it was made very clear that she was signing a 3 year term. The customer even emailed us to cancel her initial installation because she "was going with a company that doesn't require a 3 year term" but later changed her mind and went with us. She also asked on the phone what would happen if she moves and she was clearly told about her options and costs involved if she wanted us to relocate the system in the future. The customer did not provide a new payment method and wanted a call back once management pulled the calls. We called her back within a couple hours and left a voicemail advising of our findings and to call back so we can get everything resolved although we never heard back. We then sent the customer her final invoice and called 40+ times, left 10+ voicemails, and emailed her multiple times in the next 4 months without a single response from the customer. In the end we sent her a final notice that the account would be forwarded to a collection agency if she didn't contact us within 30 days which she did not.

Private User
Private User
0 reviews Burlington, ON
10/10

Upgrade alarm system

I had my system upgraded with Tamim, he is an amazing guy over all. He did a great job with me today, this service in general for the last 4 years has been great and I look forward to the many more years to come with this service.

Approximate cost of services:
$50.00
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Company Response

Thank you for your review! We are pleased to know that you are happy with our service.
We appreciate your kind words and we are available if there is anything we can help you with.

Private User
Private User
Private User reviews Toronto, ON
10/10

CSP Alarm outstanding service

Great work done by Mr.Tamim not only providing the good work but advising the best options. Katie is very helpful and supportive in providing all the information

Approximate cost of services:
$45.00
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Company Response

Thank you for your kind words!

Jan
Jan
1 review Hamilton, ON
10/10

Installation

Tamil installed our system. He is wonderful Polite, knowledgeable, arrived promptly and explained the system fully to us.I highly recommend this service and this installer.

Approximate cost of services:
$200.00
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Company Response

Thank you for the positive feedback!

Jodi in Hamilton
Jodi in Hamilton
1 review Hamilton, ON
10/10

New security system

Amazing services right from the start to finish with our new security system. Curtis was clear and professional with helping with my package and Rabah was my installer and was fabulous!

Approximate cost of services:
$50.00
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Company Response

Thank you very much for your kind words and positive feedback!

Private User
Private User
0 reviews Toronto, ON
10/10

Alarm installation

Tamim was abosulety wonderful. He helped install all the cameras and monitors for our home in an efficient and clean way. Amazing customer service skills and friendly service! Definitely will recommend him for future installations and for friends and family :)

Approximate cost of services:
$56.00
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Company Response

Thank you for the great feedback!

Private User
Private User
0 reviews Whitby, ON
10/10

Armed installation

Tamim was on time, extremely polite and explained thing very well to me. He also took the time to discuss with me where I wanted the key pad installed & also to help me set up app. He is an asset to your company!

Approximate cost of services:
$40.00
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Company Response

Thank you so much for the kind words about your great experience with our technician!

Private User
Private User
0 reviews Toronto, ON
10/10

Alarm installation

Tamim explained everything patiently and we had great experience working with him. We will recommend his service to anyone

Approximate cost of services:
$197.00
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Company Response

Thank for the great feedback about our technician.

Private User
Private User
0 reviews Toronto, ON
10/10

Alarm installation

Tamim is very professional and knowledgeable. We were given great services and a good training after the installation. Thank you!

Approximate cost of services:
$129.00
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Company Response

Thank you for the kind words!

Private User
Private User
0 reviews Toronto, ON
10/10

Alarm installation

Tamim is very highly qualified. Nice person,Very patient qualify nice person very good job nice and clean and then explained everything about the system so we are very happy with the service thank you very much much

Approximate cost of services:
$39.00
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Company Response

Thank you for sharing your experience! Welcome to CSP.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Canadian Security Professionals

Canadian Security Professionals is one of the largest Canadian owned and operated Alarm System companies. We provide security and peace of mind for Canadian homes and businesses. Here at CSP we give special promotional offers on the newest and best Security Systems and Smart Home Systems. We are proud to be 100% Canadian with all of our monitoring, customer service, and tech support located in Canada.

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CATEGORIES
Alarm Systems
PRODUCTS
Alarm Systems, Home Alarm Systems, Business Alarm Systems, Security Systems, Home Security Systems, Business Security Systems, Smart Home Systems, Home Automation Systems, Security Cameras, Buy a Security System, Buy an Alarm System, GSM Security System, Wireless Security System, Wireless Alarm Systems, Motion Sensor Alarm Systems, Motion Senor Security, Wireless Security Cameras, Alarm System Door Contacts, Smart Home Alarm System, Interactive Security Systems, Best Alarm Systems, Best Security Systems, Top Alarm Company
SERVICES
Install Alarm Systems, Service Alarm Systems, Install Security Systems, Service Security Systems, Home Security, Business Security, Alarm System Monitoring, Security System Monitoring, Alarm Monitoring, Alarm System Phone Apps, Security System Installation, Upgrade Home Alarm System, Upgrade Security System
BRANDS
CSP, Alarm.com, 2GIG, Qolsys, DSC, Hikvision, Weiser, Skybell, Liftmaster
WEBSITE
https://www.cspalarms.ca/
YEAR ESTABLISHED
2010
PAYMENT METHOD
Mastercard, Visa, AMEX, Cheque, Money Order, Cash
LIABILITY INSURANCE
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Warranty
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