I wish I had read the reviews online before I hired them. I had the exact same experience as many others I have read here and elsewhere. Hired them for a six hour clean. Came home to actual dirty floors (all of them), barely vacuumed stairs/rug, most items I requested either done poorly or skipped entirely. Like the other similar reviews, I contacted them with my concerns and got the definite feeling they didn't believe me (defensive replies, "all the other clients are so happy", etc.) That was disappointing. They offered to come back and finish (which would equal "redo") or give me another special offer within six weeks. Why would I want to PAY THEM to not clean my house again? Head is spinning. I requested money off the clean and they charged me for five hours instead of six. The worst part is, due a current disability, I can't redo it myself and had to pay a second person to come in and clean two days later. Just bad.
due to an injury that has affected my mobility.
- Approximate cost of services:
- $135.00
- Company Response
Hello I'm sorry your were not pleased with our service we certainly try to rectify any issues in a timely matter
Our Policy is to return free of Charge to complete and Areas you felt were not completed.
We are sorry you didn't want to take us up on our offer and or the discounts we gave did not seem satisfactory to you.
Feel free to contact me directly and we will do what it takes to make things right.
Joe Lyon 647 629 0129