Signed contract and paid deposit since August 1 with estimated installation in the 'fall'. Have had absolutely NO response from them until we started emailing in October, given numerous excuses (our windows are in production phase...for FIVE months?) Promises of return calls from their installation team to set up installation date NEVER materialized, even though 'owner' said they would contact us that day.
Very unprofessional company! We still do not have an installation date!
Jan. 19, 2019
Finally 5 months 16 days after initial deposit and signing contract, windows are installed. However, job not completed as installers damaged one of the screen. Wonder how long it will take to get that replacement? Not worth the stress of working with this company again.
- Approximate cost of services:
- $3,500.00
- Company Response
Thanks for taking the time to leave a review. As you have left it without a name, we cannot locate your file. Could you kindly contact us as we would like to go over your experience. I can tell you that as a standard practice - and so we do not waste your time booking & re-booking your install - we only provide you with a date when we have your product in-hand. This year has also been particularly challenging in terms of installation lead times with the cancellation of the GreenOn program, but we are working very hard to restore pre-GreenOn installation times. As I cannot give you an update without your name or order number, please give us a call and we will assist you.