Northern Comfort Windows & Doors LTD

Windows & Doors Installation & Service
556 Bryne Drive Barrie ON L4N 9P6
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91%

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Reviews by rating (past 12 months)

Reviews for Northern Comfort Windows & Doors LTD

Average customer rating:
9.4 10 (804 reviews)

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owner
owner
0 reviews Barrie, ON
2/10

windows replacement

We ordered windows in March 2018. They came to install them in Jun 2018 only to find out, by the installer, that they were the wrong size. They never called to tell us they were re-ordered. I gave them a week to call us to apologize and confirm the windows were re-ordered. I had to call them and the woman that took our call was rude. She certainly needs training on how to deal with customers. I called back several times to get the status, because apparently it was a “rush order”. One day, I got a voice mail telling me they should be in soon. On 20th Aug we received a call telling us the new windows were never ordered and that they would send someone over to re-measure the windows. We were told it would be rush order “again”, would take 3-4 weeks, and guess what ...NOTHING as of today. Furthermore, they didn’t realize that I also have one of my rental property done by them and after many calls from my business partner inquiring about the rebate and why it takes so long to receive it.... yes, you guessed it... they forgot to send it. If there were numbers below zero for rating customer service, that’s the rating I would give them.

However, I will give the installer (Andrew) thumbs up!

Whoever will do the Company response, don’t apologize... it’s way too late, and you seriously need to review the way to do business.

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Private User
Private User
Private User reviews Barrie, ON
0/10

northern comfort windows and doors

ordered windows in march 2018 ,they measured in june, still waiting for the windows mid sept. big regret for going with northern comfort barrie. our sales person greg took our check for 50% down and never contacted us again.

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Company Response

Hello,

We apologize for the delay and would like to reach out to you. We cannot tell who you are as you have posted as a private user so please call us directly at 705-733-9600 and we will gladly give you an update.

Private User
Private User
Private User reviews Minesing, ON
4/10

Disappointed

Overall, we were expecting a better customer experience.

After vetting other companies like Kempenfelt, Centennial and others, Northern Comfort had the best and most thorough sales pitch. Our rep was very helpful and responsive.

After settling on Northern Comfort, we had to accept a 16-20 week lead time, given what was described as extremely high volume (coinciding with the government rebates available). Fair enough. This also involved two separate visits to validate measurements.

After roughly 16-17 weeks, our windows were confirmed to be ready.

Installation #1
-4 of the 7 windows in total had a problem
-1 was frosted not ordered, 1 window actually didn’t fit the frame altogether, 1 screen fully damaged, 1 screen small damage

Installation #2 (to correct 1st visit)
-Installers replaced frost pane and replaced screen
-Was not aware of the full size window that did not fit, and did not have a replacement with them

Installation #3
-Installers came with replacement window to replace the one that didn’t fit the frame originally
-Did not clean up, and left scrap material on carpet and open caulking tube beside basement play area for our kids

In what started out as a positive customer experience, ended with disappointment after:
-3 installation visits (3 instances taking time off work)
-approximately 24-25 weeks from original order

It’s nice, but surprising to see other positive customer reviews on this site. If only the same diligence that goes into the “company replies” to the less positive reviews, went into getting the order and customer experience right the first time, then I wouldn’t be needing to write this particular review.

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Company Response

Hello. We can appreciate how frustrating this must have been for you - this is definitely not the type of experience we aim to provide our customers. We obviously made some mistakes here, and we would like the opportunity to rectify them. We definitely put a lot of care in replying to reviews, good & bad, as they help us learn and improve, but they are also providing an opportunity for us to make things right. As you have written as a Private User we may not be able to identify you as a customer but we would still like to make this up to you. Please call Jimm V at our office at your earliest convenience.

Shannon in Innisfil
Shannon in Innisfil
0 reviews Innisfil, ON
0/10

Improper Installation and lack of service

We had 7 windows installed and after a large rain storm, we noticed water leaking in and damage done to our walls. We called Northern and they sent out an inspector on Aug 24 who confirmed it was an installation error. He said that we would be forwarded to management and someone would be in touch with us as we would be considered a priority. After one week with no word, we phoned on Aug 30 and spoke with Lisa (Service Coordinator). She said that she had a tech right there and would get right back to us. A week goes by with no word so we call again today on Sept 7. I express my disgust politely (no cursing) and ask what is going on. Lisa refuses to speak with me or tell me what is going on. She says she will tell Troy to call me and that Troy is their manager. Then she hangs up. I phone back only to find out that the Office Manager has no idea what Troy does for the company. She puts me to their general mailbox. Do not trust this company!

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Company Response

Good afternoon, we apologize for this and we will fix this issue right away for you. We have been in touch with you and trust that we will remedy the situation at all costs for you.

Shawn and Gillian in Bradford
Shawn and Gillian in Bradford
1 review Bradford West Gwillimbury, ON
10/10

Windows upgraded on older home

We have used Northern Comfort numerous times to replace all our doors and garage door. The windows were to be put last big upgrade to the house. Thank you very much to Andrew and Antonius for taking on a huge job of replacing 5 windows, one being a huge 3 pane front window. The first crew that came out told us the windows were the wrong size and they couldn’t put them in. After remeasuring the windows, it was discovered that they were the right size but it was just a more complicated job. Andrew and Antonius tackled it all and did a phenomenal job. We highly recommend them.

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Company Response

Hi Shawn and Gillian.

We are thrilled to hear how happy you are with your new windows.. and glad to hear how great a job Andrew and Antonius did on the installation.

Thank you for the fantastic review
Northern Comfort Windows and Doors

Andrew in Toronto
Andrew in Toronto
1 review Toronto, ON
10/10

Sean & Rick Max-Sun Windows and doors

Absolutely impeccable workmanship and installation. Sean & Rick were great to have on site to work on our home. They were courteous, competent and cleaned up after the work was completed. We were nervous as we have never had the expense of replacing a big ticket item like windows, but having them complete our windows on schedule was fantastic. We used our own trim and the trim work was very well done. Not having to clean up after a contractor is amazing. We would absolutely have them back for our other window projects in the future. Andrew & Kristen

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Company Response

Thank you for the kind words and we trust you will enjoy your products for years to come.

Disappointed in Barrie
Disappointed in Barrie
1 review Barrie, ON
1/10

Window replacements

Lost order then missing window from order now don't have date for completion. Unreliable company slow to respond and won't commit to when it will be made right. Windows we did get were made wrong but we cant seem to get a date when the right ones will arrive.

1 of 1 people found this review helpful.
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Company Response

Hello,
We apologize for this delay and would love to give you an update. Please call our office and we will be sure to get you the information you require.

Private User
Private User
Private User reviews Haliburton, ON
10/10

Home House Window Replacement (21 windows)

Highly recommend Northern Comfort Windows, have used them twice for whole house window replacement. Both times salesperson & installers were excellent. However, this time the installer crew of Mitch, Allen & Paul were beyond our expectations, the detail of the trim work on our exterior walls with field stone was absolutely amazing. Thank you, we will definitely continue to recommend Northern Comfort Windows.

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Company Response

Thank you so much for the great review. we appreciate your business and the recommendation..
Northern Comfort Windows and Doors

Sean &rick in Barrie
Sean &rick in Barrie
1 review Barrie, ON
6/10

New windows and door installation

Sean and Rick did a teriffic job. Workmanship was of the highest quality and everything was cleaned up beautifully. Sean was excellent pointing out minor defects and arranging to have them fixed. Thanks Bryan

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Company Response

Thank you for the kind words Bryan. We trust you will enjoy your new products.

Private User
Private User
Private User reviews Beaverton, ON
10/10

Windows

Sean and Rick did an amazing job with my windows, I am so pleased with the workmanship. Would definitely recommend them to anyone. Sean walked me through everything that was going to happen as to not expect surprises. I was so impressed too that they cleaned up after as well. I have not experienced that before. Amazing people!!!

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Company Response

Thank You for the excellent review.. We are happy that you are pleased..
Northern Comfort

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Northern Comfort Windows & Doors LTD

Northern Comfort Windows & Doors is a proud, Canadian, family-owned and operated business.

Established in 1998, Northern Comfort & Windows has now installed thousands of high energy efficient doors and windows throughout York Region and Simcoe County. The staff at Northern Comfort understands your home is your most important investment.

When you choose Northern Comfort for your replacement window and door needs, you can be confident you’ll receive expertly installed windows and doors with a lifetime warranty at reasonable prices.

“WE TREAT YOUR HOME LIKE OUR OWN”

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Bay Windows, Bow Windows, Casement Windows, Sliding Windows, Shaped Windows, Fixed Windows, Greenhouse Windows, Entry Doors, Patio Doors, Garden Doors, Storm Doors, Garage Doors and Exterior Shutters.
SERVICES
Estimates, Installation
BRANDS
Armor, North Star, SkyReach, Sunview, KV Doors & Windows, Tru Tech, Nova Tech, York Aluminum, Amarr, Reliance, Vinylbilt.
SPECIALITIES
Windows & Doors
WEBSITE
https://www.northerncomfortwindows.com
YEAR ESTABLISHED
1998
NUMBER OF EMPLOYEES
50
PAYMENT METHOD
Visa, Mastercard, Debit, Cheque, Money Order, Financing
MEMBERSHIPS
Sawdac, Chamber of Commerce, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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