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We replaced large 3 panel windows. The middle pane was large with 2 small wing panes. We specifically said that we put new blinds on the year before (cost thousands) and want the window panes to be the same size so we could use the blinds. Northern first came with 9 windows that were the wrong size. 2 weeks later, they came back with windows that fit the opening, but the large 3 panel windows had panels all the same size. I suggested 2 options to Northern - 1. replace the windows with ones that had the same size panels that we had before 2. I'll price out the blinds (probably around $2000) and deduct it from the invoice balance and pay that much. Northern offered $200 for the blinds. I said no, and they said they would send my bill off to a collection agency.
Nice Northern. These are definitely not the windows we ordered and I have a contract that says the original blinds would be reinstalled by Northern even. STAY AWAY FROM NORTHERN. YOU'LL GET A WINDOW YOU DID WANT AND THEY WILL STILL BILL YOU FOR IT.
Thank you for taking the time to write a review. We have reviewed your file and see that your order is complete as per your contract. As we try to accommodate requests for blinds to be reinstalled, we will always certainly try; however windows are made to fit your home, whereas blinds are made to fit windows. When windows are replaced in a different configuration from a previous window style i.e. converting from a bay to a flat window, or altering the style; this cannot be accommodated despite our best efforts. If you wish to discuss this further, we would love to hear from you directly at the office.
This house was added on to several years ago and the original house does not have same size windows. The installers, Andrew, Rob and Brady were able to work these problems out and get the installation done although some of the windows were not measured right and had to be rebuilt. The 3 windows were rebuilt and installed within 14 days
Hi Mike and Joanne,
Thank you for taking the time to post a review. We are sorry to hear that there was a hiccup with the 3 windows, but we are so happy to hear that we were able to get it taken care of for you swiftly and that Andrew and team did a great job.
Thanks again! We appreciate your business.
It's been long enough now that I have finally started to cool down about our situation with our door. Ordered the door. They measured. Paid a large deposit. Sent the wrong one. Decided to cancel the door as it was taking an eternity to get it. Couldn't get a call back from the salesperson. When they finally called they said they were going to take me to court. You just have to love dealing with a company like this. Decided to just let them install it. Door was ok but they left a mess on the inside drywall. Talked to their service department and got a $500.00 discount off the way overpriced door as it turns out. As part of the deal they said they would do a small job on the garage man door that of course never happened. Not the first issue we had with this company. Bought French doors to the back yard. Wanted a doggy door which they did put in and damaged the door in the process. The external moulding was not UV resistant and to this day looks horrible.
We do apologize for the present situation and that the office Manager will be in touch in order to resolve all issues at hand. Kindly provide your contact information.
Very happy with my new front door. Installers were fantastic very thorough and did a great job! They vacuumed and cleaned up completely afterwards. The trim job on the door looks amazing! Very happy
Thank you for the great feedback, we are pleased you are happy with your new front door!
Thank you to Larry and Curtis!
This was quite the job for the two of you!
Door came with the wrong insert. Larry said that he would take care of it no problem.
I am waiting for confirmation.
We are very pleased with the Installer. Upon arrival Larry was very polite and cordial. There was great care taken to assure there would be no damage to the interior of our house. Larry. & assistant worked hard all day with no breaks. They paid particular attention to the finishing after the windows were in. All framework was caulked with care and took the time to show us how to use each window. The house was spotless when they left.
Thank you very much for your review, we are happy to hear our team did a great job for you!
Love my new windows! Installation was smooth. quick and tidy. Larry did a great job and would recommend again.
Only complaint I have is the delay in getting this done. Ordered back in August and was told could take up to 20-24 weeks. The actual delivery date ended up 29 weeks after order date. A call from the office to advise of the delay would have been appreciated. I had to do the calling (twice) to get an installation date.
Thank you so much for your review and we are pleased that you are happy with your new windows and our installation.
We apologize for the delay on getting your product installed, we are back on track now with near normal timelines for new orders.
Thank you for sticking with us throughout the process!
We had an issue with our sliding door handle (broken bolt). Service rep Daniel was able to greatly assist (including using his own ingenuity to re-thread the handle mechanism and re-construct the handle in an even more secure manner. Also, great compliments to Kristine (Barrie office) who handled our calls with courtesy and follow-up. The service provided by Northern Comfort definitely goes beyond the norm and is greatly appreciated. Feel good buying anything with this company.
Dave - thank you very much for the positive feedback, we greatly appreciate it and are happy we we're able to assist!
The three guys we had did Great work. They were Friendly and cleaned up afterwards. They Explained the process. They answered questions in detail as the job was being done.
Thank you for the review Sharon!
Northern Comfort Windows & Doors is a proud, Canadian, family-owned and operated business.
Established in 1998, Northern Comfort & Windows has now installed thousands of high energy efficient doors and windows throughout York Region and Simcoe County. The staff at Northern Comfort understands your home is your most important investment.
When you choose Northern Comfort for your replacement window and door needs, you can be confident you’ll receive expertly installed windows and doors with a lifetime warranty at reasonable prices.
“WE TREAT YOUR HOME LIKE OUR OWN”