Northern Comfort Windows & Doors LTD

Windows & Doors Installation & Service
556 Bryne Drive Barrie ON L4N 9P6
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Reviews by rating (past 12 months)
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Reviews for Northern Comfort Windows & Doors LTD

Average customer rating:
9.6 10 (732 reviews)

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Shannon
1 review Whitchurch Stouffville, ON
10/10

I had four (4) windows replaced, one being a large bay window. The team did an amazing job installing the windows and I felt very comfortable with them.

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Company Response

Hi Shannon,

We are happy to hear that you were very comfortable with our installation team. Thank you so much for the review and enjoy your new windows!

Sincerely,
Northern Comfort Windows and Doors

Amanda - Barrie in Midhurst
1 review Midhurst, ON
5/10

Ordered a double pre-hung fibreglass door system and 3 windows in May. Everything started out well. We understood there would be 8-10 week wait for doors and windows. Windows were installed (end of July) and we are happy with that installation (outside of slight mess left by installers). Doors were installed same day as windows except the doors installed were not the correct doors (wrong panels). I spoke with Manager first week of August to make sure correct doors were ordered and to indicate I did not want to wait another 10 weeks for the new doors. Was told it would not be that long but couldn't give me delivery date at that point. Called Northern last Wednesday to inquire about status of installation (as that was 7 weeks since new door order went in). Advised that Manager would have to call me back. No call. So called Manager today (Monday) and found out that it is expected to be another 2 weeks before doors are in (9 weeks). Was also advised that they will only be replacing the door slabs - not installing new pre-hung door system. Needless to say, I am disappointed. I recognize mistakes happen but I do expect that when that occurs, that the company take a proactive approach, provide updates/follow-up with the customer, and take steps to turn a frustrating customer experience into a positive one in the hopes of attracting future business... but I haven't found that, in this case.

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Company Response

Hi there,

We apologize for not feeling valued, we value all our customers and we apologize for the mistake on the wrong panels. We do our best to meet and exceed timelines but sometimes we are at the mercy of the manufacturer for timelines but we should have done a better job keeping you up to date.

We recognize the panels as being incorrect and rest assured, we are doing everything we can to get them as quickly as possible. Replacing just the door slabs will not jeopardize the integrity of the door system.

That said, we will contact you later today with an update and again we are truly sorry.

Thank you,
Northern Comfort

Tracy R. in Barrie
1 review Barrie, ON
10/10

We just had all of our windows and exterior doors replaced by Northern Comfort and are very pleased with the end result. The Sales Representative we dealt with, Justin Chapman, was absolutely wonderful from start to finish. The skill level of the installers is very evident and the results are truly beautiful. As is often the case on a big job, there were a few glitches along the way but Northern Comfort made sure that each issue was quickly and completely resolved. Justin made us a commitment at the very beginning that he would do whatever was necessary to ensure our complete satisfaction and he was true to his word. He stayed in touch and followed through on everything, including regularly dropping by throughout the installation process just to be sure we were happy with the progress. Making a large financial investment in ones own home can be stressful and it was comforting to know we could truly rely on Justin.

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Company Response

Hi Tracy,
Thank you so much for the fantastic review. Justin is great at his job and we are happy he delivered excellent customer service. We deal with some of the best installers in the industry. Its nice to hear about your stress free purchase with Northern Comfort Windows and Doors.

Private User
1 review Barrie, ON
10/10

A bit of a long wait between putting my deposit down & actual installation (10 weeks or so), but once the install was scheduled it was fast, and the install quality was great. Andrew & Scott were quick but thorough. The doors look great and we've had no issues at all.

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Company Response

Hello,

We are extremely busy right now so we apologize for the long wait. So nice to hear it was worth the wait. Enjoy your new Doors!!

Northern Comfort windows and Doors

roy.strother
1 review Aurora, ON
8/10

good quality work, a couple of small details brought to their attention were fixed,good clean up

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Company Response

Hi Roy,

We are so glad to hear that we fixed any issues you had. And Thank you for using Northern Comfort Windows and Doors.

Brian
1 review Barrie, ON
10/10

The guys were very friendly and professional. They did a great job and we are extremely satisfied. We would highly recommend your company to our friends and neighbors.

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Company Response

Hi Brian,
Thank you so much for the great review! We are happy you are happy.!!

Northern Comfort Windows & Doors

Sean in Barrie
1 review Barrie, ON
0/10

Terrible service. I was told the door would be 4-6 weeks. I was also told that the 10 weeks on the contract is just in case. it never happens. Now it could be more then 10 weeks. Should've went with the more expensive company. Any contractor I talked to said that is way too long even for a door. And it was a door from there showroom painted red. It wasn't custom just a plain door. I will gladly pay more money in the future then to deal with Northern Comfort

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Company Response

Hi Sean,

We are sorry to hear about the delay in your order, a member of the management team will be in touch first thing Monday morning when the office opens with an update.

We are sorry for the delay,
Northern Comfort Windows and Doors.

john.ritacca
1 review Newmarket, ON
10/10

professional, speedy, exact, tutorial after installation was very helpful and the guys were A+++. the guys that installed our doors are an asset to the company in a big way.

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Company Response

Hi John,
Thank You for sharing your positive experience with Northern Comfort Windows and Doors. We are glad to hear how helpful our installers were. Enjoy your new Sliding Patio Door!!

Flower
1 review Toronto, ON
10/10

I just installed 39 windows. Andrew and his team did a wonderful job for installation. They framed the window perfectly, sealed all the gaps between window frame and wall studs. They cleaned the working areas everyday. Thank you very much for Andrew and his team! Thank Northern comfort windows and Doors sales person Rob M.

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Company Response

We are very happy to hear about the wonderful job Andrew and his team did on installing your windows. Thank you for choosing Northern Comfort Windows and Doors!! Enjoy your new windows.
Thanks again,
Northern Comfort Windows and Doors

cbrennan
1 review Sunderland, ON
9/10

The product is fabulous. The installers are incredible, very polite and clean up after! I am very happy with the company. Delivery of the product took much more time than it shoul have but that was a salesman problem- the only negative in the experience!

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Company Response

Hello,
We are glad to hear that you are happy with your windows and door. Thank you for chosing Northern Comfort for your renovation project!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Northern Comfort Windows & Doors LTD

Northern Comfort Windows & Doors is a proud, Canadian, family-owned and operated business.

Established in 1998, Northern Comfort & Windows has now installed thousands of high energy efficient doors and windows throughout York Region and Simcoe County. The staff at Northern Comfort understands your home is your most important investment.

When you choose Northern Comfort for your replacement window and door needs, you can be confident you’ll receive expertly installed windows and doors with a lifetime warranty at reasonable prices.

“WE TREAT YOUR HOME LIKE OUR OWN”

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Bay Windows, Bow Windows, Casement Windows, Sliding Windows, Shaped Windows, Fixed Windows, Greenhouse Windows, Entry Doors, Patio Doors, Garden Doors, Storm Doors, Garage Doors and Exterior Shutters.
SERVICES
Estimates, Installation
BRANDS
Armor, North Star, SkyReach, Sunview, KV Doors & Windows, Tru Tech, Nova Tech, York Aluminum, Amarr, Reliance, Vinylbilt.
SPECIALITIES
Windows & Doors
WEBSITE
http://www.northerncomfortwindows.com
YEAR ESTABLISHED
1998
NUMBER OF EMPLOYEES
50
PAYMENT METHOD
Visa, Mastercard, Debit, Cheque, Money Order, Financing
MEMBERSHIPS
Sawdac, Chamber of Commerce, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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