We had a quote done in approximately April. We signed our contract in the middle of June. Windows were measured the same day. We waited patiently i called in August for a update. We were told they were not done still in the process.
End of September rolls around there was a problem with the windows they believed your windows needed to be meausred again as their employee may have done it wrong. They wanted it down several days later i insisted on the same day. Employee was supposed to show up in 20 minutes i would say it took closer to 40 minutes.
I called middle of October around 16 week mark as the contract was for 16 to 18 weeks. At first they told us that we refused the remeasure so the windows were not being made yet. The next person i spoke to said it would be done for the end of October.
I called closer to the end of the month they said it would be another 2 weeks and that it was still close to the timeline. I disagreed and said a couple days after the timeline is acceptable and 2 weeks after is not. That i have two very small children 2 and not even 1 and i can not have my windows torn out in November.
The manager assured me it would be completed October 30. I was satisifed as i threatened to called the government of consumer goods. October 29 came i called and emailed to confirm someone would be over to install my windows the next day. I was told there was an issue that it would be October 31 as they had staffing issues and my 8 windows and patio door would be done in 1 day.
October 31 arrives and employee shows up on his own in the rain and says he would prefer not to do the work. We said fine and he said he would be back on the sunday with 2 other employees to complete all the work. So we waited. Then friday comes at 4pm Friday i was called from a lady in the office told the crew was done work early they would come saturday. We were happy as it was a day early and i was told if they werent coming they would call.
Saturday came no one showed up and no one even called. Luckily we didnt move anything. Sunday came we moved everything. We waited and again no one called no one showed up. I called the man who sold us the windows and left a vague message. He returned my call. I told him what happened no one showed up for the install. We were waiting.
To this day i am still waiting for him to call me and someone to call and reschedule my install. I waited my 30 days and wrote them a letter and demanded my money back from my deposit. I got it all back and now i have washed me hands of these animals.