Second time around not so good
Northern comfort installed all the windows on my main floor bungalow when I moved in 6 years ago. The job was wonderful, the crew pleasant did an excellent job, cleaned up no complaints. I did not hesitate to call them when I wanted 3 entry doors installed. This time was a different story. The doors are great. The crew not. One of the crew smoked right at the open doorway. I could smell it in the house. There was garbage left ( some insulation, bits of wood,a very large brass screw in the garage, a box from one of the lock sets and a cig butt in the garage and by the back step), when installing the front door they chipped my closet door and frame, the worst however, was the dried blood that was left all over the outside garage handle. I did call and complain and was offered an apology and told the crew would be spoken to. I did stress that it seemed to be one member although the other 2 did smoke in the driveway. I'm honestly not sure if I will use them again. I would have thought a discount would have been in order. None was offered. based on this job I cannot recommend them.
- Approximate cost of services:
- $5,000.00
- Company Response
Hi Jenn,
Thank you for taking the time to write a review, I am glad you like your new doors but I am sorry for the experience you had with the installation team. We take pride in our customer service and we have spoken to the installation team about there actions. I will reach out to you to discuss further.Thank you,
Northern Comfort Management