Northern Comfort Windows & Doors Ltd

We ordered a door on September 30. 16 weeks later, it finally arrived...incomplete.

Northern Comfort makes it clear on the contract you sign that it takes up to 13 weeks to install a door. We waited 118 days, just over 16 weeks. Apparently, after several weeks, the company realised the door we purchased was not available. They then chose to start the wait period over. That means we went from already waiting a month or so to going back to day one!

When the door arrived last Thursday, the installers informed me the screen door had been cut incorrectly and could not be installed. They told me someone would be in touch about when this part would be installed.

I have to say, waiting 16 weeks, in clear violation of Northern Comfort's own policy, is bad enough. Then not having the screen door installed is ridiculous. The fact that no one has bothered to call to apologise, offer a refund (we honestly thought the balance we owed at the installation would at least have been waved), or tell us when someone will be coming by to finish the job is just plain awful. I read another review on here in which someone mentioned always having to pursue Northern Comfort to come out and finish a job. Well, it appears we are in the same boat.

I will say the rep who came to our house in the beginning was excellent, as were the installers, and the door itself looks fabulous (although it wasn't what we were originally guaranteed we could get). But the head office, in telling us the door we ordered was not available, in starting the wait period over again instead of rushing to get the thing installed by the guaranteed 13 weeks, and then not even bothering to apologise or offer compensation for the lack of a screen door--all of this is unacceptable.