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Dear reader,
I am writing this review to warn you as a customer to do your research before hiring this company. I would not recommend this company to anyone after what I have experienced over the past year and still to this date my problems are not solved and never will be solved with this company. They gladly took my 6000.00 dollars but forgot what customer service is. They lack customer service skills and also having people who are knowledgeable for installing their products. My story is very long and very upsetting. It started August/September of 2014.
They lack customer service. They installed porch columns first-they sent one person who never installed them before. Thank god I was home to help this kid because he knew nothing. As he installed the product, he scratched and damage the product that I paid for. I paid them and know I will need to deal with problems every year. Then they installed two gates and two side panels. OMG!! They came on a day that I was going to work and they installed these gates terrible. They were crocked with gaps every where and nothing lined up. This was in October and during the winter, I could not even open the gates. They were installed poorly. In February, the gates fell off the wall and were damaged. I called and sent pictures. After constantly reaching the company, Blair, project manager came to see for himself. He was stunned to see what poor craftsmanship was done. He told me that it would be fixed and he explained how it would be done but he did not mention anything about the panels and gates that are now damaged and scratched if he was going to replace them or even give me some money back. Well the came and fix the gates again when I was not home and OMG it is worse than the first time. More damage to the gates , more paint damage and scratches, the list is too long.
I tired again to contact the company with emails and sent pictures to show what they did and nothing was done. I tried on last time on June 1,2015 to make contact and I was told that there is new management and they do not know where anything can be done but she will find out and let me know. I have heard nothing since and I am tired and upset not to call any more. I lost a lot
- Approximate cost of services:
- $6,000.00