I purchased a 1100sqft townhouse that had gone through several sloppy DIY paint jobs and decided that the next one was going to be done right. The walls were salmon pink and dark brown and I wanted them repainted white. I contacted a few painting contractors that had solid reputations, but they weren't interested because a townhouse is a "small job". Huascar was willing to take the project and he and his crew did a great job with it. Our initial meeting was a quote and a rundown of Ethereal's process. Huascar emphasized the importance of proper preparation work, which is a key thing I was looking for in a contractor.
Part of Ethereal's prep process is to shine a spotlight on each wall so that glaring imperfections are found and fixed before painting begins. My townhouse's walls had been painted several times by DIYers and there were tons of drips and drywall damage that needed to be fixed. Huascar kept me regularly updated over instant messaging with photos and videos of progress.
Huascar's passion for his work and attention to detail is fantastic. He noticed that the ceiling edges hadn't been painted and painted them even though it was outside the project scope. Gaps between baseboard heaters and the walls were filled in to make their appearance more seamless. He even painted a breaker box without covering up the original logo on it.
Three months later, Huascar did a followup call to check in and see if there had been any issues (there weren't any). In summary, I received great workmanship, communication, and customer service from Ethereal Painters. I essentially handed them the keys to my townhouse and didn't have to worry about the project at all.