I'm rarely impressed enough to take the time to write a review, but I haven't been this pleased with a service call of any kind in a long time. There was some phone tag to set things up, but once we actually got on the phone together the booking was made extremely quickly (same day!). And the service call itself was just as I wish all service calls could be - timely, friendly, and professional. I see a lot of the other positive reviews mention Rob and I am not surprised - Rob was great! Explained my options to me in simple terms that I was able to understand and kept me informed every step of the way. I was also impressed that he carried all the parts he needed with him even when what he found in my house wasn't 100% standard. He also explained to me his choice of parts (which were all high quality, and he explained what the advantages were) and as he left he gave some advice about other plumbing work I was contemplating. All in all, I would recommend this company without hesitation and call them again any time I have plumbing needs.