We moved into our older home almost two years ago and called
The "duke" never worked right even after the visit so we held off but called them in for service of the reverse ossmosis a few weeks ago and asked them to look at the other equipment quickly because we have no water in the house...The tech should we call him that for lack of a better word, again could not repair it because of lack of experience (same guy despite my request to have it looked at by someone with experience) and oh yes, same two weeks to wait on the boss who was so busy with his Richmond Hill clientelle that I should feel lucky he would grace my presence...I wound up cancelling the appointment because I called in a simple water company for a quote and found that one of the problems with the Duke was the holding tank bringing water to the DUKE was no longer able to hold water enough so it was constantly on and off to supply the water...secondly we found that the pump installed to feed chloring to the DUKE was a 125v pump trying to work on 115v of power.
Not only did the company accuse us of tampering with their equipment set up and hosing (which my husband and I would not have the first clue how to do!!) but they also then charged me for parts that looked to be old all covered in white residue that was used as replacements for parts in my system replaced before consulting with me and now they want paid for them.
Luckily I cough them before they replaced my ossmosis filter with an old one the mice had been around!!!
T. Gould, Clarington