Where do I start with respect to the installation of the eavestrough.
Errors:
1. Incorrectly sloped allowing pooling of water
2. Damage to roofing shingles
3. Did not integrate eavestrough with drip edges so water goes in behind facia
4 Screws holding downspout to eavestrough are so long they catch all debris blocking the downspout
5. Jamed eavestrough up so high that it curled and deformed shingles which now leak because of this
We have phoned a minimum of 8 times to have them come out and inspect and fix. They keep promising to get back to us and they have not. I have to call weekly. I was promised a return call on a Monday to confirm a site visit for repairs - still waiting two weeks later.
We have now had to hire a second company to come out and fix the botched installation at an additional co$t to us! The list goes on but this company doesn't try to fix their installation mistakes by promising to come out - they just ignore everything you tell them or make false promises of repairs.
The initial work was done first week of June and now it is first week of October and still nothing! No amount of talking to any of the sales guys, owner of the company, the receptionist - doesn't get anywhere.
This company was recommended to me and I have not a clue as to why they would be. They could have made things right from the get go and had a satisfied customer - now they just have a customer that is angry and unsatisfied!
- Approximate cost of services:
- $1,100.00