The service was good, a consultant came to show us the products and gave a lot of information and detailed. She seemed very knowledgeable. A product was recommended and the assurance that the window would help significantly with noise reduction. It took about a month before the window was ready. The installation went smoothly and the installers were professional. I am happy with the service and the window looks great but there was no difference in the level of noise from outside which was a great disappointment as it was the main reason we got the window changed. Now we are either have to deal with the noise or pay to get the window replace again by another company and lose 3000$. There was a follow up afterwards but all that came out of it was the consultant saying how she was surprise that there was no difference in sound levels as she had done this with other clients and they saw a big difference...
- Approximate cost of services:
- $3,000.00
- Company Response
Dear Veronique, We are happy to hear that your experience dealing with our staff was pleasant; however we are surprised with the comment that the window we installed for you did not reduce the outside noise. This is the first time anyone has ever made this claim.
The window that we installed at your home had 6mm laminated glass by 3mm glass. This combination has been proven by the National Research Council of Canada to provide substantial STC (sound transmission class) ratings. We have installed this combination of glass for noise reduction in the past and have had great success. Please feel free to research the sound efficiency of a 6mm laminated glass by 3mm glass and you will see we clearly supplied you with one of the top choices for noise reduction in windows.
Trusting the above is helpful in outlining our position.
Sincerely,
CANA Windows and Doors