Durie Group

Tile & Stone Contractors
Ottawa ON K1B 3T3
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33%

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Reviews for Durie Group

Average customer rating:
3.7 10 (11 reviews)

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Dale barker from Ottawa
Dale barker from Ottawa
1 review Ottawa, ON
0/10

Kitchen counters

I had the Durie group install our stone counters and nothing about the job was even close to being reasonably done right! It was a complete disaster. He didn't measure anything right, the edges of the stone in rough and I have cut my fingers on it when wiping the counter. I didn't sign the contract and I wanted him to come back and fix the mistakes but he absolutely refused. What's funny to me is if you look back at the other jobs that he has done, it seems that they all cost around $4500. There's so many issues with what he installed to list. The seams are so wide the filler is cracking and chipping. The sink hole was cut by hand that it's wavy to the eye. I'm so upset and really hope no one ever used this company because you will be sorry. My lawyer suggested we go to small claims court but I didn't have an extra $5000 to do it. So basically I'm screwed.

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Yves from Casselman
Yves from Casselman
1 review Ottawa, ON
9/10

Granite top

I was told to contact Durie Granite by a friend who found out I was looking around for granite tops.
I went to see Patty at the shop, within one hour or so, I had selected the granite for my kitchen and washroom and I had a quote for my job from Patty.
The price was lower than all other quotes I had gotten from 6 other granite stores.
Two weeks later, Mike and an employee came to my house after lunch to do the installation.
All my counters were ready to go for the installation, so by about 4:30 - 5:00pm all was done.
I am very satisfied with the work they did and I would definitely recommend Durie Granite to anyone who is looking to get the job done quickly and professionally at the best price.
In my opinion, one place to really, really keep away from is ``Kanata Granite``.

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Francine  from SHAWVILLE
Francine from SHAWVILLE
1 review Shawville, QC
10/10

granite countertops

Durie Group Ltd was referred to me by my coworkers who have used Durie Group Ltd in the past and have been very pleased.
Their staff was professional, clean and very accommodating. The owner Patty, helped us select granite that was no only in our budget, but great quality. I would not have any reservations about recommending this company. They have been in the granite business over 30 years and their professionalism show it.

1 of 2 people found this review helpful.
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Garry Plunkett from Ottawa
Garry Plunkett from Ottawa
1 review Ottawa, ON
10/10

Granite Counters

I was referred by a co worker to Durie
Granite.
After reading the reviews I was sceptical ,
But was assured by my friend that all was good.
After meeting with Patty she put me at ease with her knowledge, easy going stile and professionalism.
Great pricing and quality of material and
workmanship.
Will use them again.

1 of 2 people found this review helpful.
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Andrew Weber from Ottawa
Andrew Weber from Ottawa
1 review Ottawa, ON
9/10

Bar counter top and bookshelf counter top

Very pleased with the price, service and installation. This is the second job we had done this summer. First was a laundry room counter top and sink which turned out beautifully. Second project was counter tops for the bookshelf and bar. Again, very easy to deal with, prompt response, came when they said they would come, returned with the pieces within days of measuring, fit perfect and we love it.

1 of 2 people found this review helpful.
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Brian Lauzon from Ottawa
Brian Lauzon from Ottawa
1 review Ottawa, ON
0/10

Granite Counter

Was a friend not to be recommended! The product came with too many cuts. This way they Mike could use other pieces from other jobs. Nothing matched to size. Filler to hide the mess was even worse. So jagged, one of my staff cut themselves. It was obvious why the option of installing a back splash with the same granite would hide the mess but that never happened.Numerous calls, emails with no response. Piece to correct joining the stove and filler was a mess. High and crooked. I tried for months to get them back.I have no choice than accept the condition. Took it out. Re-cut and re-installed at the cottage. At least I have an excuse now . If your reading this, shame on you Mike. How could a life long friend leave a job like that? I paid you in trust. I should have used my normal trades. who would ever expect such a lousy job. My mistake was paying you in that trust you would clean things up. Reading all the complaints, I wish anyone doing business with Durie, could read this website. It would save many from financial and emotional disappointment. There are better words to identify the experience. Take my advice, find another installer! By the way Mike... you can't do what you do and nobody hears of it. The power of the internet can make or break a business.

3 of 4 people found this review helpful.
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Ken in Twentynine Palms
Ken in Twentynine Palms
1 review Twentynine Palms, CA
0/10

Granite Office Counters

Stay as far away from this company as you can. I had used them 2 years ago but this April to May job was full of problems. Really poor install, wrong ogee edge, One counter had to have a back edge added as it was too short. Main counter is out by over 1/2" at one end. Install was delayed for unknown reasons by a month. Install fixes for their mistakes took weeks. No compensation was offered for the wrong ogee edge. I agree with the other reviews. Stay very far away from this seeming nice people.
>>>>>>>>>>>>>
Contrary to Durie Tile's comments. The ogee requested was clearly provided. The walls were not square (1/4" out over 100") but he was able to cut the drywall out when he had made the parts too long on one end. He just did not want to take the time to be professional and trim the back drywall so the counter would fit as professions do. He fails to mention that we had to chase him down to get the final part for the back splash piece because it was manufactured the wrong size. He fails to mention the wrong size of the granite was the need for a back splash to correct his mistakes. He also failed to properly cover our hard wood floor which had to be repaired due to scratches caused by granite or dirt in their boots. Any reference to sign off on the work has nothing to do with the quality of the job or acceptance. He was capable of doing a proper job, he just did not want to spend the time.

Although Durie and ourselves have conflicting, subjective views concerning their work,I suggest in fairness you may want to look at other web sites that provides additional reviews.

2 of 4 people found this review helpful.
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Company Response

Customer did not originally request a ogee, then added it after the fact.
Wall were so out of square, customer would not fix, was advised that the overhangs would not be consistent.
repairs were done, and customer signed off as the job being acceptable.

Disappointed in Ottawa
Disappointed in Ottawa
1 review Ottawa, ON
1/10

Granite countertops

I would strongly recommend to not purchase here! Price seems very good and couple seem very nice but beware - as soon as you give them your money service goes down, they don't deliver of their promises and the product is substandard (big seams, chip uneven polish, visible patches).

3 of 4 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Durie Group

COMPANY CLOSED JULY 2014 OWNER RETIRED
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