Eko Couture Custom Drapes

Drapery & Curtains
66 Portland st Suite 102 Toronto ON M5V 2M6
Write a Review
Write a Review
HomeStars
Drapery & Curtains
Eko Couture Custom Drapes
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

85%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Eko Couture Custom Drapes

Average customer rating:
9.9 10 (159 reviews)

Sort by

Private User
Private User
Private User reviews Toronto, ON
0/10

Buyer beware- Not blackout curtains

Update:
This is exactly how a business should NOT respond to an upset customer- it will only make the customer more upset! (Business 101). They responded in a completely unsympathetic manner, saying that my review was "not factual and completely without merit"- why would I be wasting my time here making up BS. It's time to embrace a negative review and not bash your own customers for it!! Therefore I am warning those who want black out curtains to look elsewhere. The point of these review sites is for people to share their experiences. The owner didn't take responsibility for their actions, used my name when I wanted it to be anonymous, and couldn't even apologize for not being honest. It just shows the company is not as great as they live up to.
The owner's response was stretching the truth. How is it my fault the previous owner of my apartment smoked? That has absolutely nothing to do with me at all! They offered to take it down at no cost. When they say it lets in a "little amount of light" this just isn't true at all! It is so bright and My boyfriend and I sleep with masks every night now. They also made me wait over a month to install them. The amount of light let in for over $1,000 is completely unacceptable and is the same amount of light that was let in before these curtains. Moral of the story is that I was told one thing and it wasn't true.

Original review- Although they were nice to deal with, they were not blackout curtains like they originally guaranteed. They told me I had to go hire someone else from Craigslist to fix the curtains because they, "don't do that." Would not recommend them because they weren't true blackout curtains and a complete waste of over $1,000.00!

Review has 1 previous version
0 of 2 people found this review helpful.
Was this review helpful?
Company Response

Leslie was informed on the day of colour consultation and measurement that Black-out lined drapery does let in a small amount of light near the ceiling mounted track. We always inform clients that Black-out lined drapery will provide room darkening but not total darkness.

On the day of installation we removed the existing broken roller blinds that were drenched in wet tar from cigarette smoke and condensation, this was done at no charge, and Leslie further commented that she was very pleased with the new Black-out lined drapery and surprised over the improvement they were to the old roller blinds in terms of providing room darkening and could not wait to complete the other rooms once her finances permitted.

Almost two months following the installation of the Black-out lined drapery, Leslie complained about some light escaping from the top of the Black-out lined drapery and we suggested to Leslie that a handyman install a board/valance, which we always recommend to clients sensitive to light. As we do not do carpentry and since cost was an issue for Leslie we suggested to her to do a search on “Kijiji” for a handyman to install a board.

Finally, before ordering the Black-out lined drapery Leslie came to our showroom see our samples of Black-out lined drapery hanging in front of the windows, so it is very frustrating that Leslie chose to write a negative review some 3 months later that is not factual and completely without merit. Once again, we carefully explained to Leslie that a 4 inch board painted black on the inside and mounted on the ceiling wall-to-wall in front of the Black-out lined drapery would help cut any light escaping.

Jerome in Mississauga
Jerome in Mississauga
2 reviews Toronto, ON
10/10

Excellent Quality & Service

Purchased a new condo and wanted custom drapes. They provided us with great suggestions and helpful information. Drapes and sheers installed and they are top notch quality and look amazing. Would certainly use them again and recommend to friends.

Was this review helpful?
Company Response

Hi Jerome thanks for the great review hope you are enjoying your new condo!

J&D Lawrence from Toronto
J&D Lawrence from Toronto
2 reviews Toronto, ON
10/10

Drapes and Sheers

Dealing with EkoCouture is a pleasure! They are sympathetic to your needs, give advice freely and provide expert installation. Moreover, though not the least expensive, their products and service are of the highest quality.
We can't recommend them enough!

Was this review helpful?
Company Response

Thank you for the review we are very happy you like the drapery.
Best
Irene & Viggo

DM in Toronto
DM in Toronto
1 review Toronto, ON
10/10

Beautiful Draperies and a pleasure to worth with :)

The measurements and quote were completed incredibly quickly! They were able to recommend the perfect style for our space and had beautiful fabrics to choose from.
I was very impressed at the speed and additional detail of the Drapes and they were installed just as fast. Very happy with their services and looking forward to the next opportunity to work with Irene and Viggo :)

Was this review helpful?
Company Response

Thanks so much for the great review - enjoy your new window coverings!

Helen in Toronto
Helen in Toronto
2 reviews Toronto, ON
10/10

Great fast service!

I found them through this site and went to see Irene in person. Although I had a very specific design in mind and did not take her suggestions of grey for my boudoir, she was flexible to working with me in finding the dark purple drapes I wanted! She was fast in getting me quotes at a great price and her husband provided excellent work in installing and providing me with guidance on look I wanted and the challenging condo window. I now have my dream boudoir and LOVE LOVE LOVE IT. check it out! Sorry for the delay in the recommendation guys...:)

Was this review helpful?
Company Response

We really appreciate your great review , Thank-you

Ivana in Toronto
Ivana in Toronto
2 reviews Toronto, ON
10/10

Condo Bedroom Blackouts and Living Area Sheers

This is the second time that I've worked with this company and would most definitely work with them again in the future as I'm really happy with their work. They are both very professional, prompt responses, punctual with all appointments, give good advice when dealing with awkward window scenarios (as was my current scenario) and have great simple and elegant materials. I would highly recommend!

Was this review helpful?
Company Response

Hi Ivana,
Thank-you very much for the review, much appreciated !

Sarisaa in Toronto
Sarisaa in Toronto
1 review Toronto, ON
10/10

Blinds & Drapery for 2 floors of house

These are high end, very good quality products. The workmanship is top notch & they were installed impeccably.

Vigo was excellent. He was always prompt and his installation of the product was outstanding.

Irene was always available to answer questions & helped us to stay within budget.

Bottom line, I LOVE the finished product & final effect. Elegant, classy and just beautiful

Was this review helpful?
Company Response

Hi Sarissa,
Thank-you very much for the kind review we are so pleased that you are happy with procduct.
Irene & Viggo

AM
AM
8 reviews Toronto, ON
10/10

New condo curtains

True professionals from start to finish. Irene answered all emails and calls promptly. Viggo showed up early to take measurements, made fantastic recommendations based on our unique window sizes and flooring, showed up early to install, and did a wonderful job. Our concrete ceilings made installation difficult but Viggo handled it like a true pro. Our curtains and sheers are beautiful and we get endless compliments on them. Somehow they make the windows look even taller! Turn around time was great, about two weeks. Highly recommended.

Was this review helpful?
Company Response

Hi Anne-Marie,
Thank-you for posting a review we are thrilled you like the new drapes.
Irene & Viggo

Private User
Private User
Private User reviews Toronto, ON
10/10

16ft Curtains - Stunning

The raving reviews are all true - Viggo and Irene are awesome. Our floor to ceiling 16 ft curtains look stunning in our loft space. We are very happy with EkoCouture!

Was this review helpful?
Company Response

Thank you so much for your kind words enjoy your new loft!!

Private User
Private User
Private User reviews Toronto, ON
10/10

blackout curtains for two bedroom, sheers for four bedroom, living and dining room

Irene and Viggo were a pleasure to work with. They were professional, quick and efficient and their workmanship was excellent.

I found them on Homestars and the rating is true to their work. I was very pleased. Viggo even gave me a tip on the best Danish bakery in the GTA--Danish Pastry Shop in Oakville.

Nice work. I would recommend them.

Was this review helpful?
Company Response

Thank-you fro you review hope you loved your Danish Pastries !

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Eko Couture Custom Drapes

EkoCouture Custom Drapes offers the best in window coverings at the greatest prices in Toronto. We will customize your windows with a wide selection of designer fabrics both eco friendly and conventional. We also carry a complete line of solar blinds and designer roller shades. We specialize in ripplefold custom ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Drapery & Curtains pros in Toronto?