Overall, the home purchase experience went smoothly. But I must say, the selections process was not fun, being that you have to take time off work to attend these appointments as they are only during working hours, but that’s with every builder.
The worst experience was with “The Ensuite” where you do your plumbing selections. They did not have any pricing available, they didn’t have the “Westview standards” available to view, responses to calls or emails were non-existent.
I had to take off work and return to the Ensuite 8 times to finalize my selections, extremely disappointed.
The sales folks with Westview, Barry and Lenka were good to deal with, any issues and concerns I had were addressed in a timely fashion. The only disappointment I had was regarding my lot selection, when I questioned about the view behind my home, and with the new developments going up if my view would be maintained. Barry had mentioned that the developments were going to be lower than my home to maintain my view. One year later… this is not the case.
Selections experience: 6.5/10
Westview Sales: 8/10
Home Build Quality: 8/10
Warranty Reps: 9/10
Site foreman/superintendent: 8.5/10
- Approximate cost of services:
- $700,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?