Impact Zone

Moving & Storage
Calgary AB T2R 0L2
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93%
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Reviews for Impact Zone

Average customer rating:
9.6 10 (68 reviews)

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J Perrin in Calgary
2 reviews Calgary, AB
10/10

We were ubberly impressed with the level of professionalism and hard work that Kim and Jesse showed us during our move last month! They were prompt, courteous, and treated our personal items as if they were their own!
Kim and Jesse surpassed every expectation that we had and we would gladly recommend them to anyone! Great job, gentlemen!!!

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Bill Hamilton in Calgary
1 review ,
10/10

I have used Impact Zone for 3 House moves in the last 2 years and they have been great! They have been very professional and have excellent competitive rates . Highly reccomended....

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K Brown in Calgary
1 review Calgary, AB
10/10

Very professional, very friendly, very careful, very helpful. Did everything I would expect & more. Placed everything where I wanted it. Nothing was too big or small for them to help with. They even filled my water softener tank with the bag of salt that I had. Everything was perfect. Highly highly recommend their services.

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Rick in Calgary
1 review CALGARY, AB
0/10

Extremely unprofessional - look to other moving companies.

I had arranged to meet Impact Zone at 9:00 am Friday morning, and when I called their office at 10:00 am, the lady in the office had no idea the movers had not showed up at my place. As far as she knew, the moving crew was scheduled to be at my house at 9:00, and had no other work that morning. She was unable to locate them until 12:00 noon.

The movers showed up at 12:30, and explained that they had called and left a voice mail explaining they would be late. I had not received a call, and had checked and responded to other voice messages after 9:00 pm the night previous.

I was told to expect a 3 man crew. A 2 man crew with a young boy showed up at my house.

I inquired if they would be willing to negotiate on price. Kim offered to take 15 minutes off the travel time, which I did not find satisfactory. He then offered his opinion that if I didn't want to have them move my belongings they would leave - at which point we bid each other good day.

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Company Response

Rick was called on the evening of the 19th of May to explain we still had a full truck from our present day move and would have to unload in the morning. His Job consisted of a small 1 bedroom move to storage booked for 2 men. We arrived with 3 people for a couple of reasons. First to try and catch up on our schedule and second to allow my main hand to spend some time with his 14year old son since our worker had just been diagnosed with Cancer. We have used him on other jobs in the past when needed and he has a strong work ethic, and we do not charge extra for him helping and were not going to charge Rick.

There were a couple of errors in my dealing with the situation that I wish I could have corrected but cannot. I did not recharge my phone that evening due to arriving home late and forgetting to, the phone died on my the next morning. Also I did not inform my wife of us needing to still finish unloading our truck, and that Rick was called to notify him of this, or our estimated completion time. When we initially arrived at the customers there was no answer at his door. We proceeded to use a local pay phone to call our office to see if there was any communication with customer. My wife informed me that she had Rick on the phone and briefed me on situation, we told her to tell him we are around the corner and will head back to his house. We were greeted with a Rick standing in his doorway eating with a confrontational demeanor in a rude tone. I quickly apologized and explained that we did call the night prior to inform him, he flat out denied that we did. When asked if we could look to see what we have to load so we can just help him get his job done as fast as possible he stepped in front of our then open path to block us. After which he asked for a discount in which I did feel he deserved, but at same time with the greeting and him basically calling me a liar I would only give him 15 mins off the travel time. He was not happy with that and finally admitted he received the phone call the night prior but "it was irrelevant". I could tell whatever we did he would not be satisfied and would be subjecting us to abuse in which no one needs. I made the decision to remove ourselves from this situation as he probably had another company on its way and should have just told us to begin with.

I do feel badly that we were unable to help him and work out a solution as I take pride in our company providing a high standard of customer service. At this time I will be asking clientele that have used our word of mouth moving company through our many years (since 1995) to voice their own opinions on our firm and service. This includes but not limited to home builders, stagers, furniture stores and many home owners.

Kim

Nicole in Calgary
1 review Calgary, AB
10/10

I have moved 4 times in the last 8 years....not fun. I booked with Impact Zone because of the positive reviews I saw on the web. They were nothing short of fantastic. Both movers arrived on time and were very pleasant. They were extremely efficient and all in all it was a great experienc. I would use them again and recommend them for sure!

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Brian from Ossington Village
47 reviews Toronto, ON
10/10

When we came to Calgary for the Home Show we found a great stager to help make our booth look fantastic. But we also needed someone to get that furniture to the show - our stager suggested Impact Zone, their regular carrier, so we called them. All I can say is: wow, great service. Not only did they bring everything to the Stampede Ground, right to the booth, they took the time to help get it all in the right spot and happily helped stager moved things around until she got it exactly right. Everything got picked up at the end of the show by Impact Zone right on schedule. Excellent, efficient, polite. What more could you ask for?

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Mark Brovkin in Calgary
1 review CALGARY, AB
10/10

They care about your furniture. Always in a good mood. Cheerful and Happy. If there is a scratch on your furniture then they will try and make you a deal to repay the total price of the item. VERY GOOD!

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Crystal in Calgary
4 reviews Calgary, AB

First Review

10/10

In our industry we use a LOT of movers. We've tried out many companies, and we always go back to Impact Zone. They offer by far the best service out of any company that we have tried. They are careful with all of the furniture, and are always willing to go the extra mile. Denis, Kim, Joe and Mark are an important resource for our furniture rental business.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.