We contracted Impact Zone for moving our house, turns out it is a totally wrong decision. First of all, we booked the service in 2weeks before actual moving, however when we called Kim multiple time in one week, just to confirm whether we are still good for the move due to the weather, he couldn't even find our appointment. Out stuffs include one master bedroom, one living room, plus two baby cribs, and one treadmill, and one elliptical, took them nearly 10 hours to complete the moving. The reason provided by Kim is because they have no idea how to de-assemble the treadmill, and the baby outdoor play set, and also to put them back on when they been shipped to the new house. For the elliptical, they decided not to spent time learning how to take it apart, instead they just simply pushed it up to the truck through the concrete floor and metal trail, that eventually caused the bottom part been broken into pieces. And the power cord been missing, we been using the elliptical all the time even one day before the move. Really funny part is Kim told me that they will have to leave the wardrobe in the garage because our mudroom is not high enough, and he, on purposed, put the corner wardrobe against the other item to make sure it will not fall down, because he knew the bottom part was broken during the moving, and he left w/o saying a word about that. Unfortunately we only found that out on the 2nd day when we tried to moved the wardrobe back into the mudroom, the entire bottom part of the corner wardrobe been put aside and broken, there is no way we can put it back on no matter how hard we tried. The corner wardrobe was perfectly standing together with the rest of the wardrobes, however Kim told me it was broken even before they moved it. Total damages caused by Impact Zone during the moving is $200, given the items we bought in about a year ago, (corner wardrobe $145 with new item, power cord $39.99, and bottom piece of elliptical is $150), Kim only agreed to pay $100.
Almost forgot, they left for lunch at 12:50pm, and came back at 1:30pm, nearly 40min while Kim only count 15min as lunch break.
1. DO NOT believe what Kim's sales pitch about insurance they have can fully cover any possible damages during the moving, that will NEVER happen under any circumstance.
2. DO NOT believe they said how professional and experienced they are about how to take apart the furniture, and any equipment you have in house, and put them back on again, because they don't know how to do it.
3. Check every item they move make sure they are still functioning, at least can be standing w/o leaning against anything in the same day before you write a chq.
Recommend this company to my closest friends and family? Hell NO, GO Elsewhere!