Aire Max Heating and Cooling fixed the air pump of the AC/heating system in my house. While I am satisfied with the end result and may hire them in the future, getting the representative to come to the place was complicated.
I called on a Saturday to try getting the issue fixed over the weekend. The rep mentioned that he could come on Sunday morning. I agreed and scheduled the visit. Later on Saturday the rep called saying that he could come that same evening. I replied via text message and waited for the person to come, only to find out that the rep had missed the message and could only come until Sunday evening.
I do appreciate them providing services on a weekend, but the schedule commitments should be kept regardless.
- Approximate cost of services:
- $200.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thanks Dear customer for write a review and mentioned timing issue, it was late afternoon and you return my text after 12 min so I was in your area on that time and because of hot weather and having more service call I had to go to another client, just try to do faster service instead of Sunday morning , Saturday afternoon which wasn't happen, any way hope you call us again
Thanks again
Max