RoadRunners Moving & Storage

I am so sad to write this, especially because everyone else has had such a wonderful experience with Road Runners, as did we a few years back. Just about everything that could go wrong with our move went wrong.

-they showed up 30 minutes late,
-they were visibly put off when I asked them to move a few additional items,
-they dropped boxes more than once,
-they asked us where everything went as it was being brought in (it was clearly labelled),
-they didn't put boxes or other furniture items where they were labelled to go,
-they did not reassemble (even though this is part of their mandate in the paperwork you sign) they damaged a few items,
-they didn't lay the rubber mats in the new house until I asked them to,
-they took way longer than expected,
they didn't call when they couldn't get our lawn tractor started and onto the truck (so we were charged for this extra time),
-they broke one of our TVs, etc.

The TV that they broke was 55" LG. It was replaced with a *second hand* 46" TV that is missing a cable input and a stand. So...pretty much useless and insulting. Now, on top of reassembling and relocating, we have to find a wall mount and mount the TV if we ever want to use it. Oh, and not have cable.

Unfortunately, I would never, ever recommend the Road Runners. Although Paul made an attempt to make amends, his efforts fell short of my expectations, especially when I was promised 55" TV. That was the kicker.

This is especially upsetting because we had a flawless and beautiful move with Road Runners in 2014. I have recommended them to everyone I know and I'm a repeat customer. I have also left a glowing review for them in the past. I think I've been a 10/10 customer but I was treated with 0/10 courtesy.

I was partially refunded some of the extra time we were charged for.