We called Frank at GTECH, because he was recommended to us from a friend who was also happy with his service. He came to visit our home, and described to us what was involved and how much it would cost. Frank was courteous, and very professional. We had our flat screen wall mounted, an AV cabinet assembled, and a Harmony remote programmed. Frank completed the work efficiently, and gave us a tutorial on its use. Overall, I was very pleased and I would recommend him to anyone requiring A/V services.