I appreciate the feedback you provided however I seem unable to find your data in my customer database.
It would be helpful if you can scan me the written quote of $7,000 and invoice for the $9,500 work I completed at your Richmond house. Please email it to firstname.lastname@example.org.
Also if you can let me know the method of payment you provided (Cheque/Credit Card-VISA or MasterCard) that would be helpful as well.
The reason I ask you to provide this document because there are other companies/competitors providing similar services and using somewhat similar name to my company name, and perhaps you are trying to reach another company in this matter?
I would like to assure you that I warrantied the work I completed and I consider customer dissatisfaction seriously.
I also noticed that you are located in Toronto, ON while I am in BC.