Crackmaster Concrete of Coquitlam

Waterproofing
Coquitlam BC
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HomeStars  >  Waterproofing in Port Coquitlam  >  Crackmaster Concrete of Coquitlam
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72%

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Reviews by rating (past 12 months)

Reviews for Crackmaster Concrete of Coquitlam

Average customer rating:
8.2 10 (5 reviews)

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Jill in Mississauga
Jill in Mississauga
1 review Mississauga, ON
10/10

repair foundation crack with polyethylene injection

We called Crackmaster to repair a foundation crack. Jim was extremely informative and explained the process clearly. They were the cheapest of four companies I spoke to and while some services were booking seven days away they could come the next day. It was an easy pick. The service technician was great. Personable, polite, and quietly efficient, he arrived on time and was in and out in two hours as promised. The job looks neat. and the foam came out of a visible void between the house brick and the driveway. Clearly the foundation crack was well sealed. Not sure what they could have improved on. Recommend highly.

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Brenn
Brenn
2 reviews Langley Township, BC
10/10

Basement Leak

Crackmaster repaired a crack in our basement a couple of years ago. Recently, water started to seep through again. We called Phil and he promptly came out to repair it again. We did not pay for this service as he said it was covered under warranty. We found Crackmaster to be professsional and knowledgeable, and would highly recommend them.

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Private User
Private User
1 review Vancouver, BC
10/10

Speedy and Efficient Service

Fast efficient service from Crackmaster Concrete. Needing an emergency fix to a leaking tenanted basement I got an inspection from another company who wanted to overcharge me for drywall removal, then take 3 days to get an inspection team before providing a quote. I felt I should get a second opinion. I found Crackmaster online, Phil answered, came within a couple of hours, saw the damage and fixed within 40 minutes. I found Phil to be professional and courteous and didn't try to up sell his service unlike the other company that made me think I had a bigger problem than what it really was. I highly recommend his services.

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Private User
Private User
1 review Toronto, ON
2/10

Crack foundation repair

Phil came to my house to provide a quote for a crack foundation on my house in Richmond. He quote me $7000. Guy was very polite and courteous at the time. I agreed and asked him to proceed. Job took about two days to complete. Invoice came by email and the amount was $2500 over the quote. I call to asked him why the amount was so much and that's why all the swear words started flying out of this guy's mouth. He was swearing like a trooper. Thought I could have a reasonable discussion but he just went on swearing at me like there is no tomorrow. Although he did his job, I do not think I will recommend him to anyone unless you enjoy taking insults from this guy.

1 of 2 people found this review helpful.
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Company Response

I appreciate the feedback you provided however I seem unable to find your data in my customer database.

It would be helpful if you can scan me the written quote of $7,000 and invoice for the $9,500 work I completed at your Richmond house. Please email it to [email protected]

Also if you can let me know the method of payment you provided (Cheque/Credit Card-VISA or MasterCard) that would be helpful as well.

The reason I ask you to provide this document because there are other companies/competitors providing similar services and using somewhat similar name to my company name, and perhaps you are trying to reach another company in this matter?

I would like to assure you that I warrantied the work I completed and I consider customer dissatisfaction seriously.

I also noticed that you are located in Toronto, ON while I am in BC.

Jason Chen in Coquitlam
Jason Chen in Coquitlam
1 review Coquitlam, BC

First Review

9/10

Waterproofing the basement

Bought a place, multiple cracks in the basement, had previous dealings with the guy and he had repaired a client's basement with very little hassel. Would definately recommend him to future clients, family and friends

2 of 2 people found this review helpful.
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