Recieved a prompt response from Luis to my request for a quote and with the good reviews proceeded with the roofing job. Found out my job was stopped by city officials due to unsafe workers on the roof. Before my job was even complete i received a call from Luis for payment. The roofing site was a complete mess with nails and shingle debris, and gutter guards were not replaced, They eventually responded to replaced guards. I would not recommend.
- Approximate cost of services:
- $10,000.00
- Company Response
Good day Ms Lisa.
We sincerely regret the fact that there were such impressions about us and our work. I know that you were away from the city for several days during the time the project was being done, however you assert such things that never occurred. You stated that we worked unsafely and left a mess; that Luis asked for money when the work was not finished. It is unfortunate that I need to prove this but we are professional and our reputation is more valuable than money. The inspector was on site and requested the safety boots which are only required for employees working at ground level. I provided the safety boots and there were no further issues. The guys went back to work and everything was done according to the contract, attached below. Luis then came by to pick up any garbage, check the work and obtain the cheque. You didn't like the Gutter Guard which we promised to fix, although this was not part of the contract. Luis even left a $1000 deposit to assure you that we will fix the problem. Perhaps it took longer than expected but we replaced the Gutter Guard without charge. Maybe there was some debris left but I highly doubt the place was left a mess. There was no intention to offend you, on the contrary we are grateful that you chose Royal Roofing. I truly believe that time is the best judge and in the next 10 years when the roof is still in great condition, you will change your mind and recommend our services. Either way, reviews like yours push us to work harder and improve the quality of our service.
Please see contract details below
bit.ly/more-info-conractRegards,
Royal Roofing