Boonstra Heating and Air Conditioning

We recently had to get a new furnace. Devin the rep from Boonstra's was extremely helpful and courteous.He took the time to explain all the options available. He also told us to call him anytime we had a question about the system. The installation crew arrived early and went right to work. They were very professional, and completed the installation a reasonable amount of time. They thoroughly cleaned up after themselves and thoroughly explained the system to us. All in all a totally amazing experience. I would highly recommend Boonstra's in a heartbeat to anyone looking for a new furnace. Job well done!

Certainly the best installation I have ever seen! The work crew was prompt, very professional and clean. Our salesman went out of his way and time to make sure we got the right fit and were comfortable with the purchase. I would highly recommend Boonstra!

I recently needed to get a new furnace in our house. Boonstra was very competitive and knowledgeable. We scheduled the installation and they were here promptly on time. Floor covering down and work began. They were very professional and the first crew did the tear down then the installer came in. The whole process took most of the day, but the workmanship was outstanding and done with great care. I was very happy with the work done, and would certainly recommend them.. Great Job!

Our water heaters were done and left a huge mess in the furnace room because they had leaked. Boonstra came in and within 24 hours not only did we have new water heaters but they had taken all the mess that our old heaters left. They really take great care of their customers and their products are quality products. I would definitely recommend Boonstra to everyone. Special thank you to Chris.

I had a wonderful experience today with Boonstra Heating and Air! I had a great service man James. James was knowledgeable, kind and very clean!! Great service and price! Thanks guys!!

My furnace stop working, so after a quick research online on HomeStars and BBB, I decided to contact Boomstra for help.

The customer service was very good, and the technician came within 3 hours of my call.

After a quick check and a phone call he told me that my blower fan is burned, and needs to change it but it is going to be expensive. He quickly mentioned $600 cost, but when was to prepare the bill I was told that the $600 quote is only for the people on the plan, so to get that I need to pay $160 for a year ahead and $660 plus taxes for a Level 4 ( Severe) repair. When I reviewed the repairs included in Level 4, he highlighted "inducer assembly" as the repair, while he told me that he changed the blower fan- a level 3 repair. That should have been $474 plus taxes under the plan, and $593 without a plan. I tried to call the technicians for clarification and left a message at the office, but he never called back.
Even more, when reading the small print, I found out that I singed for a one year plan, renewable if I don't call 30 days in advance and cancel it. While the customer service and work was OK- so far, the technician's ethical standards are not what I was expecting from what I've read online about the company.

I definitely plan to cancel the plan and never call them again.

As in the past,yesterday we had our fall furnace inspection /service. Our technition , Ron was All Pro from start to finish, his focus was on the job at hand, and it was a job well done. Thank you Ron and Boonstra for your task acomplished. Ron brought certain issues to my attention ,with out the"Hard Sell" way that has become standard of late. I would certainly advise anyone looking for honest and effective service to ask for Ron and use Boonstra as your service partner.

Scott Chamberlain, Dundas ON

Our initial consultation with Chris was most satisfactory. Aside from having the service done one day later than initially scheduled (due to an employee's unexpected illness) everything went very well. They dismantled the old furnace in spite of it being a difficult venture and got everything installed in one day; even having an extra crew over for a few hours to take care of the water heater. Tom and Matt were at our home for 12 hours to make sure everything was done and to our satisfaction.

My old Hoffman boiler converted from oil to Natural Gas was not meeting my expectations any longer. After getting several quotes from other vendors I contacted Boonstra. Chris was at my door the following day to evaluate and asses what needed to be done. The quote provided was what I thought to be fair.
Four days later the crew was promptly at my door, and ready to get going. Chad, and his partner where very friendly, informative, and accommodating. There was considerable demo work needed to retrofit the duct work. The crew went above and beyond by removing things that would later have to be done by myself.
I would like to thank them for all their efforts on this job (especially for the removal of the old baseboard radiator units :) ).
The job was performed on time, and with no interruption to day to day living.
I would surely recommend Boonstra to anyone in need of the same service.

Our unit broke down on the hottest day of the year. We have a baby and a severely impaired respiratory patient in our home and One Hour was incredibly prompt and helpful for us. Granted, we bought this unit only 2 years prior from them, but we were still pleasantly suprised at the level of service we received.