I called them for a furnace inspection. I knew beforehand that My condensation pump and humidifier weren’t working. They wanted more than $400 for the pump. I then showed the technician that I could get a pump from Amazon for $60. They wanted $230 for a controller for the humidifier. I again showed the technician that I could order one on-line from the manufacturer for $57 ( taxes and shipping included). No problem with the technician but they are grossly overcharging on some items. I ended up ordering and installing the pump and controller myself. I’m not handy and it took me less than 15 minutes. They then tried to sell me a service plan. I wasn’t biting. When I challenged the technician on their pricing he seemed embarrassed by it. He should be.