Chris and Garrett were courteous, efficient, informative, unobtrusive, and cleaned up great. Duct cleaning was worth it given the amount of drywall dust and plaster shards removed. Boonstra lives up to its good reputation.

Besides the rebates, they threw in a Humidifier and Duct cleaning. All staff were professional and thourough. Thank you Kevin/Nolan/Andre and the 2 gentlemen that did the install, I'm sorry I forget your names. Excellent Job though! Thanks for everything Remo :)

Furnace wasn't working. Boonstra's gals on phone were so pleasant & helpful with each call. Tech arrived in very reasonable time frame. Will make Boonstra's my HVAC specialist of choice in future.
AnitaT.
Hamilton, ON

Boonstra service was unbelievable great I called them 6:30 last Thursday evening ,the night of the snow storm that we had no heat, their service rep Bret came as promised 10:30 pm that night and found the serious problem after an hour of in depth evaluation . I decided to get a new furnace but I was unavailable the next day till late in the day so he said that they could get a sales rep. out that night and the rep. Chris came out that night as promised by 12:30 and took his time to explain my options till 1:30 am .He arranged to have the new furnace installed that morning at 8 am , they came did a wonderful job Ed B

Boonstra came to the rescue for residents of Brantford due to the flooding in February 2018. Chris came out right away to look at my system and see what could be done. I was amazed at the great service and products I was offered, also the level of contact before and after the installation. A friend had recommended Boonstrat as well as Boonstra posting on Facebook that they wanted to help the affected residents. From the beginning to the end anyone I spoke with at Boonstra was friendly, kind and real...real people that deal with real issues. Thank you Chis and everyone else at Boonstra!

Furnace broke one evening in February. The other companies I called gave me a 2 day window just to have a look! Boonstra came first thing the next morning (they offered to come right away!). From the service technician to sales to installers, couldn’t be more satisfied with the service. Everyone was very courteous and friendly, and I had a new furnace and AC by the end of the day. I felt at first that the price was a little high, but after talking to a few others who had the same type of furnace (upper middle line), it appears to be pretty in line. And they threw in a free duct cleaning, which appears to have never been done in our 30 year old house! Very satisfied and will definitely keep using them for maintenance!

Called Boonstra and spoke with a very pleasant and knowledgeable women who explained the duct cleaning process and I was delighted that an appointment was booked for the next day. Keenan and Luke called 20 minutes prior to scheduled time and showed up on time. They both took the time to explain what they would be doing and the approximate time frame required. They were able to answer all my questions and were very helpful to me. Keenan and Luke were very friendly and most professional. They respected my home by laying out the red carpet and were neat and clean. I just had new hardwood floors installed in my 66 year old bungalow so there was a fair amount of saw dust and debris in the vents. I am thrilled with the job that Keenan and Luke did, they were a pleasure to deal with. Thank you, Tina

Having noise problem with furnace which was causing difficulty sleeping and frustration Called the service desk and an appointment was made for Adrian technical service representative to come to the house He was a true professional in that he assessed the problem ordered the required parts and was back within three working days and worked diligently to correct the problem I have been a customer of Boonstra for over 25 years and have had an annual service contract for both my furnace and air conditioner and have been impressed by the service replacement parts and service I have received and would highly recommend Boonstra
I believe their excellent service is the result of their professional internal and service personal as well as the quality products

2 days ago, our furnace stopped providing heat. We've had 4 technician calls since then to resolve the problem. While I can't fault the technicians who were prompt (to the house within 2 hours), courteous, and knowledgeable, I feel I was hit unfairly to diagnose and resolve the problem. On the 1st visit, it was determined to be an inducer and dual pressure switch that needing replaced. 3 hours later the furnace no longer provider heat. On the 2nd visit, it was determined to be the dual pressure switches that were replaced the evening prior. They were replaced out a second time (no charge). 3 hours later the furnace failed. On the 3rd visit, the technician pulled out the circuit board to replace with a new one. However the couplings didn't match so put the old circuit board back in place. Lo and behold the furnace maintained heat. On the 4th visit the technician installed a new circuit board on the assumption the old circuit board was at fault but had been working fine for the past 24 hours. So question is was there anything wrong to begin with - or did I just pay $1400 to diagnose something that wasn't there?

Tech was prompt, problem was fixed fast - but boy was i gouged! Furnace has yellow Boonstra sticker on it signed and dated with warranty until Feb 2018, blower died Dec 2017 so called for warranty service, was told label on furnace was a mistake, no warranty, $2500 after tax parts and labor to change blower. Gets worse, found same part online MSRP $600. Gets worse, took old blower to another hvac guy who changed a blown resister on it for $40 so my old blower could have been fixed on the spot. Gets worse... called Boonstra to discuss my dissatisfaction before leaving this review, explained everything and was told would receive a call back - waited 1 month but nobody called. Can't blame a company for trying to make a buck but if you advertise a no hassle satisfaction grantee and don't even acknowledge my dissatisfaction then you are not sincere in your grantees and should be called out on it.