Our ductless system was installed by Boonstra in 2002. We called for service when one of the units stopped working. We did not receive a call back to our initial call. We called a second time one week later. We arranged an appointment and a technician (Marco) attended and charged us $149 for a service call. He then advised us that our system was obsolete but he would attempt to find us replacement parts. A week passed and our subsequent calls were not returned. Finally we escalated the call to the manager who returned our call a couple of days later. I explained that we felt duped that they knew the system was not servicable and yet charged us for a service call anyway. After our last discussion some ten days ago the manager left us with the impression that he would still attempt to help us, but we have heard nothing and do not expect to. Very disappointing and terrible customer service. Obviously we are going to have to buy a new system and clearly it is not going to be from Boonstra.
- Approximate cost of services:
- $149.00