Magic air duct cleaning inc

I booked Magic Air Duct Cleaning weeks in advance for a specific day that I booked off work to have home services done. The day of the service the technician called to say that the motor died and they would not be able to clean my ducts. He apologized and said someone would call to re-book. I explained that I had taken off work and asked if there was another truck who could come out on the same day. He said no and they they would throw in a free dryer duct cleaning to make up for the inconvenience. It's been 3 days and no call to rebook. I have since booked PowerVac who I have used in the past and should have never strayed from to come clean my ducts. Customer Service is definately not important to Magic.